Reviews

Until recently I have always had a pleasant experience ordering glasses for my son here. However, our most recent order has been a nightmare. We placed our order on 1/4/26 and was told 4-6 weeks for delivery. I called several times and was repeatedly told they weren’t in yet. I tried to be patient. I just called again yesterday, 3/9/26. I was told the glasses had arrived in Brockton that day, but they had actually been sitting in their East Bridgewater office since 2/18/26 per their records. Why couldn’t anyone have seen or told me that back when I was calling? I understand if they got sent to the wrong location, but the delay it caused me by not being told they were even there is unacceptable. I would have drove to E Bridgewater weeks ago to get them! My son is 3 and has severe visual impairments and desperately needs an accurate prescription ASAP to prevent his strabmisus from worsening. I am so disappointed in their mishandling this. I am editing my review to add a response since it won’t let me reply. I appreciate the apology. However, you are incorrect. This was not a replacement pair. He did have a replacement pair from you last year. And insurance didn’t deny it because he is entitled to one replacement per year. This was a whole new stronger prescription. To my knowledge this was never denied by insurance, but if it was that should have been communicated to me so I could have stepped in and advocated for my son. And I did not receive any messages on 2/18.

I would like to share my story Dr. Patel and the wonderful staff at Pinnacle Retina truly saved my eyesight. I was only 19 years old with only one good eye, and when my retina detached, I was terrified. By the time I arrived, I could barely see anything at all. Dr. Patel took incredible care of me through 3 successful surgeries; reattaching my retina, removing the gel, and later removing a dense cataract. Thanks to his skill and dedication, I went from literally being unable to see to now having 20/40 vision without glasses. What makes this even more special is that Dr. Patel also helped save my aunt’s eyesight as well, so my family has personally experienced his incredible skill and care more than once. I can’t put into words how grateful I am for Dr. Patel and the entire team at Pinnacle Retina. They were professional, compassionate, and gave me hope during one of the scariest times of my life. They didn’t just treat my eye, they gave me my vision and confidence back. I will always be thankful and highly recommend Dr. Patel and Pinnacle Retina to anyone needing retinal care.🙏🏻💯

Had a really great experience with an eye emergency. He squeezed me in and also made sure I’d be taken care over the weekend. I really appreciate it and will most definitely be back.

Dr Briner and her staff are amazing. My eyes have improved dramatically since I’ve had treatment here. I have several issues. Her staff is friendly, professional, and caring.

Dr. Schultz is one of the best in her field. The atmosphere in the office is so helpful and positive.

A great place to have ramen. Super friendly staff. Penpa was a fantastic waiter. Thank you! 5+ stars 👍🏻 …

Michelle, Sandra, and Sandy are all so great! It was a team effort in helping me find just the right glasses and sunglasses that I wanted! Sandy made sure the fit was just right upon pick up! Excellent customer service! Thank you all!

Karen Klugo’s office runs like a well-oiled machine. The staff is organized and courteous and the time spent for an appointment is very reasonable. I have been to eye doctors in the past and it was a 3 hour ordeal. Not in Dr. Klugo’s practice! I appreciate her expertise and her ability to run on time.

I had a great experience coming here! This was my first eye exam, and Dr. Buchanan made me feel very comfortable throughout the entire process. She was extremely informative, thorough, and took the time to explain everything clearly. Deirdre was also such a delight! She was so kind and helpful when it came to picking out my new glasses. Overall, the whole experience was welcoming and stress-free. Highly recommend!

Carlos and his team are amazing! The are dedicated to helping you see better! I went to Carlos because I thought my vision had degraded after my Lasik surgery. After speaking with him and explaining the issues I was having he suggests I use eye drops to keep my eye moist. As soon as I started using the eyedrops I felt like I had installed new eyes! Thanks Venus Optical!