Reviews

We give you and your staff an A+… We thoroughly enjoyed our visit today. It felt like we were visiting family that we hadn’t seen in a few years. Thanks again for everything you have done for our family and we will enjoy every visit to your office in the future

The Dr and his team members are very helpful and caring for their patients. I will recommend them to my friends and relatives. Thank you.

I am a long-time patient here and go every 3-4 months for check-ups. The medical care is 5 stars, but the logistics and management of the office has a lot of room for improvement based on my experience yesterday. I received a call at 8:37AM for my 10:30AM appointment, telling me that my insurance referral had expired. Why was this not communicated to me several weeks before so I could have taken care of it? I ended up having to go by my primary care's office (since I couldn't reach anyone on the phone) to get the approval from my insurance before 10:30. When I arrived, they were so overbooked that I had trouble finding a parking place. When I entered the lobby, there were new kiosks to do self check-in, but no signs explaining the procedure or anyone there to help. The waiting room was mobbed. I was on time. I waited 25 minutes after my appointment time to be called up to the desk to give my copay. Why not automate that at the kiosk, too? Then, it was another 10 minutes before I was taken back to see the doctor. I've never had to wait that long when the old system was in place. I don't think it is an improvement in efficiency. And there were additional problems getting checked out - long lines, long wait, understaffed for the volume of patients. I was disappointed and frustrated by the time I left. P.S. I would be happy to talk about it, but the email address the company has provided below has been returned as "Does not exist or is unable to accept mail."

Unfortunately, eye insurance is not accepted here including Tricare. Very disheartening. Phone calls seemed to be priority over patient care which was discouraging as well. Nice people appointments take too long.

Great eye care!! Dr. Thomas and staff have been very patient, kind, and knowledgeable about mine and my family's eye care! Highly recommend!!

Dr. Vu is so very kind, compassionate and thorough. He answers all your questions and concerns. Making appointments is so very easy and he’s even seen our family that very same day. He is the best!

Dr. Li caught an eye issue of mine that my previous ophthalmologist had sadly missed. She then quickly helped get my insurance approval and surgery scheduling expedited. She was also great at answering my many questions and her staff was equally as wonderful. Thank you Sierra Nevada Eye Center!

She was very thorough & professional, while still managing to be friendly and expedient. I was very happy with my exam and the resulting prescription- she managed to correct me to 20/15!

Highly recommend Dr. Christopher Williams for eye care. Knowledgeable, professional, friendly. Great overall office visit experience. Thank you!

Our family has been going to Dr. Lochner for at least 10yrs. He and his staff are great! I highly recommend Dr. Lochner!

Went to this office on October 31, 2023. I was told I would get a call when my trial contacts are in. Over two weeks later with no call. I called them and was told that someone would call me that day. No empathy, no care, no accountability, and no call back It is now November 30th. Still no call. This office lacks customer service. Update. Had to call this office again because NO ONE has followed up. The people who answer the phones and talk to patients need major customer service training. There is no care, empathy, accountability, or concern for the shortcomings happening at this office. As a patient, it is VERY DISAPPOINTING to be treated like this. Every interaction with them has been HORRIBLE. I called again and was uncaringly informed that my contacts weren't in, no care that its been over a month, concern or reference for when they will arrive. When I asked why this was taking so long and what could be done because it has been over a month, robin said "what's your phone number, a manager can call you." ZERO CUSTOMER SERVICE, ZERO ACCOUNTABILITY, NOTHING BUT PROBLEMS AT THIS OFFICE.