Reviews

I love coming to this office. Staff is great. This past visit I had a great chat with another patient about a condition, unrelated to ophthalmology, that we share. One of my favorite things about this practice is the diversity. It's the way I feel America is supposed to be and is, sadly, not always the case.

Recently was seen by a new female doctor, unfortunately I didn't get her name. She was so nice and took time to talk to me and was very attentive to details (she even complimented my nails :)) she looked Indian descent. Very knowledgeable, took time to answer my questions, and even wanted to give me a free sample of the refresh-PF drops but didn't have any on the examination room I was in :(. She was professional but also down-to-earth, real cool doctor. Definitely a good experience and would come back because of her.

It's the 7th circle of hell in this place. I arrived early for my "appointment" to an already crowded waiting room, and they always have this weird system where you're supposed to write your name on some sticker and sit down. They take your co pay and then you wait FOREVER. Every time I've been here, you get called at LEAST a half hour after your appointment time. And when you ARE called, you're just taken into another waiting area for another 15 minutes! The total amount of time you're seen by a doctor is probably 10 minutes but you're in that miserable building for over 2 hours, for ROUTINE stuff! The doctors are nice enough, but honestly, it feels like a Soviet-era system where you're shuffled into a total of three waiting rooms and just herded around like you're livestock. I will hopefully never be back to this place, as they clearly haven't figured the system out, even after being in business for years. I also witnessed several arguments with employees, either in person, or over the phone, so either this place attracts a sort of angry clientele or the staff just messes up a lot.

If I could give a 0 star review I would. I specifically asked the scheduler if masks were required and was told no. We were told upon arrival that the doctor would not see us without masks. So although we really like Silverstein we will not return. Time to get with the times.

I chose this doctor because he had good rates. It was mistake. Never again! . I was waiting over 1 hour in waiting room as doctor came 1 hour late this morning. Finally a nurse showed me a room where she did basic checkup of my eyes. After … More

The doctor assumed everything is ok with my eyes. I told him about my issue, I went to another place and I was diagnosed. I dont reccomend this place

Great doctor and technician, BUT the customer sales, NOT really!. I found the place online and created an profile, I was able to put 2 pairs of glasses on my cart and created two (2) FREE eye exam appointments for those preselected glasses, today everything was okay with eye both exams and Doc, Tech however when we finished a sells girls came to us and said if you want the free eye exam you have to pick FOUR 4 pairs of glasses otherwise pay for the exams. I showed them that I had everything ready to order online, and the exams were already uploaded for me to make the order, and then her coordinator just got in the computer and deleted my order, exams and even my online access password violating my privacy rights, they never let me order my 2 pair of glasses that I selected online or in the store. I'll present a formal complaint to the company for it, they made me lose 4 hours of my precious family weekend.

I went to this location 4 times. 1st)got my vision test and eye glasses ordered 2nd) pick up pair from 1st visit. 3rd) To replace defected lens from initial purchase 4th To replace the replaced defected lens from 2nd time. Took 3 attempts to get a perfect pair. The entire process took me 5 weeks. I honestly don’t know who to be upset at. At least they were willing to work with me for multiple attempts.

Came here last year to get some new glasses. Customer service was really good and I got my glasses within 2 weeks. So, this year I decided to get the eye exam. Glad I did! Very informative exam. Nice people

Everyone here is so professional and friendly. They take their time to explain everything with the eye exam and answer questions thoroughly. Javier always helps me and my picky daughter pick out the perfect glasses. This is definitely the best place I've been to for eye exams

Excellent Service. I recommend it 100%. You can see Mr. Javier and other employees who are going to take care of you as you deserve. A quality service. Thank you Javier. God Bless you!!!