Reviews

I came in late near closing time which I felt bad about to fix my glasses. Natasha was helpful and fixed my glasses free of charge as well as my spare glasses with no hesitation. Very quick customer service and was very kind, quick, and efficient. Thank you so much!

Went on Friday at 5:00 to the Roseville location. The older women who work there were very nice and as helpful as can be. The younger people mostly just spoke to each other and sat in their chairs. The whole place was very dirty. Every pair of glass frames I picked up has someone else’s eyelashes or hairs somehow stuck in them. It was so gross. The doctor was in a rush and I was not offered any of the preliminary tests to check for glaucoma or other problems. It was not a good experience. the pricing is confusing not as advertised. This was a total waste of an hour on a Friday after work. Maybe give the employees more breaks or incentives to clean and deodorize the air. It smelled of sweaty body odor it was just so gross the whole experience. However the older ladies were super nice so no discredit to them.

Monique was very polite. She was patient and very customer oriented. Pleasant to work with. I hope she's at the Gratiot location next year when I come back

Had one of the best experiences I’ve ever had in getting my eyes checked/looking for eye glasses. From the moment I walked in, I was greeted, got checked in, looked and tried on glasses while I waited for my exam (which wasn’t long). Dr. Tocco was great and then Monique helped me with my glasses. Didn’t feel rushed, but also wasn’t waiting forever either.

I have been going to this location for over 15 years several glasses and contacts and exams this last experience has the best one yet sometimes you just have to be patient and you get really good results

Dr. Caplan is so pleasant and personable. The staff here is also amazing and the prices are my fave. Even when I don't get my eyes tested here, they still fill my RX at a very reasonable price, much less that other places I've visited and the delivery time is sometimes overnight, no more than 2 days. Like how wicked awesome is that!? They will always be the ones I go to when I need new contacts.

Dr Caplan is a very thorough, kind, and intelligent optometrist. Would highly recommend anyone to receive their eye exam here. The eye exam for both contacts and eye glasses is the best price I've seen in town.

I have been to two different sams club optical offices. Lakeside and Roseville’s. Lakeside kept giving me the same brand of contacts even though I had complained about the right one. Something was wrong. They kept going blurry but only on the right eye. Ultimately it must have just been all in my head! Because the doctor said he didn’t see anything wrong yet he never looked at the contact lens while it was in my eye!! So I went to the Roseville office. Even after telling the new doctor about my problem with that brand of contact only for my right eye, he said oh just try it. So of course I’m having the same problem!! I just left the Roseville store very very dissatisfied!! Even though the doctor said come in anytime and I’ll take a look at your eyes. I can’t get in without an appointment and I’ll have to take off work to do it. If he had just listened to me about MY EYES I wouldn’t be having this problem now!! I have gone a box and a half of contacts for the right eye, while still having more than a box and a half of the left contact!! Do not come to sams club optical!! This place is horrible!!

I have been on both sides of business - as a professional and consumer. The 'young' workers, in this case, young women, were very condescending and off-putting. The only relevant situational comparison would be cliques -- 16-18 year olds. Firsthand, I saw this on the undergrad freshman level working as adjunct faculty; Before that, there was a 30+ year successful business career.They were extremely unprofessional; plus, the staff to which I am referring, wasn't even working --just yacking -- for at least 30 minutes. So, there wasn't an interruption of an important business concern. That aside, the desk personnel were a bit older, helpful, and respectful. The staff was 100% female that day. I am on the fence about returning. First, my visit was at least 3 hours, with no explanation why it took so long. Also, the exam needed uses special equipment not found in many offices. On the positive side, my husband has had many visits, phone conversation, and two surgeries. He has never had an issue and gives glowing reports regarding his interactions.

Be careful with going there. Folks that do the eye exam, both for glasses or contacts were not familiar in conducting the exam, and needed to seek help from others to know what they were doing. Scripts were absurdely off from reality and we checked it by doing exams 2 months before (when we were switchng insurance) and after the surprise of the exam there in another provider. We questioned the measurements several times, and no extra concern or care was put into it. Also, OD Kristen Finlay was late, spent roughly 2-3 minutes with us and didn't care to check anything from the prescription measured. We also got some extra bogus charges that we questioned and ended up just paying to avoid extra headaches. Front desk team was extremely helpful and professional. Some better quality has to be put in training the medical staff - both my wife and I felt like I was just getting rushed through the exam so claims could be submitted. Not coming back to any location of this practice ever.

The eye doctor I saw was rude and condescending. I have a problem with my hands shaking an told the nurse about it because I missed some dots on her test because I couldn't push the button fast enough. The doctor saw the test and from then on he was mean and treated me like I was stupid. I guess the nurse didn't tell him my problem. But doesn't matter. He should NEVER treat his paying customer's this way. They keep calling me wanting me to come back. I will never hire them again.