Reviews

Horrible!!! Scheduled a appointment for 12 ( nooon) not midnight. Arrived at 11:40 in waiting room for THREE hours‼️ There was no problem asking for my co payment upon arrival. Very disappointed in NYU Langone. One star is too high it should be ZERO!!!!!!!!

The organization as a whole seemed capable and my surgery a few years ago with Dr Grand was seemingly a success. However, Dr Tucker’s cataract surgery was a disaster. I was without vision for over a year and only regained vision after several surgeries under the care of Stanford University. And he blames it on me for waking up during surgery, which should not have happened, and involuntarily moving my head which was not properly secured.

Today, at Ocean Eye Institute, Brick office, my disabled, non-verbal son was denied medical care and discriminated against because of his disability, My son is non-verbal and is diagnosed with Autism. He had a 9:30 AM appointment with Dr. Grossman because his is experiencing discomfort and we have waited since Friday for this appointment. He, as well as myself have been seen here before by other doctors and when making the appointment, I clearly explained/reminded that he is disabled. At arrival I was told that they were running behind and they did not know how long it would be, but I chose to wait. Within a few minutes my son noticed someone had left a full, very hot cup of coffee on the table in the waiting room which he wanted to grab and drink, since he does not have the cognitive level of understanding that to do so would be inappropriate. I intercepted and threw the hot coffee cup in the garbage but he persisted on trying to get it. He was not mad, he was not loud, he did not verbalize at all, he just wanted that cup of coffee and continued to try to reach for it, in the empty waiting room. A very kind lady who works in the optical department , unrelated to the doctors office, right across the room was nice enough to ask me if I wanted her to get rid of the garbage can and bring it in the back. I told her she didn't need to go thru any trouble, but she did and I appreciated that she did that for us. (Actually, she saw the whole event and knows we were not disruptive at all!) My son stood quietly next to me, holding my hand. Within just a few seconds I noticed that the receptionist had left the front desk and I saw Dr.Grossman approaching us. He came up to me and said" this is not going to work out, I am told your being very disruptive." I looked at the doctor, as my son stood absolutely quietly holding my hand, and said "this is disruptive?" And he said " yes". I said, " are you denying my disabled son medical care?" and he said I am not going to discuss this anymore and turned and walked away. My son was discriminated against based on his lack of understanding which is part of his disability. We were wrongly accused of "being disruptive "by Doctor Grossman, who made this determination based on what the receptionist told him, and he did not witness himself because He was never in the room to witness any disruption. There was not even another person in the waiting area that we could have possibly been disrupting. What a disgrace that my son was targeted and discriminated against because of his disability and his lack of understanding. No one was being disruptive he simply didn’t understand that he could not have the cup of coffee; and I was simply trying to stop him for reaching around me for the cup of coffee in the garbage. When I arrived home I called Mary, the office manager and have come to learn that this Dr. Grossman is one of the Four owners. She proceeded to ask if we were wearing masks and stated they cannot see patients without masks, I told her, "don't even make it about the mask", my son is disabled, and does not have to wear a mask due to his disability , we are also fully vaccinated with proof and have all had covid already- Don't side step the issue! I would not recommend this practice, there is no compassion, no understanding of disability and there was no reason to boot us out of the office for being disruptive. The last thing I told Dr. Grossman was to look for my Google reviews. Discrimination against a disabled person is never OK; my son was denied medical treatment for a behavior resulting from his disability, and I was targeted for trying to be a good advocate for my son. It is very disturbing that this office clearly discriminates against the disabled population, and my son never received medical treatment today because of this. I would never recommend this office. They lack compassion and understanding of disability and have no patience or tolerance of people with special needs. SHAME ON YOU DR. GROSSMAN. (you judged us based on hearsay!) You know this is not ok!

went in today to get a replacement pair and Sarah truly was so helpful. she walked me through and explained in great detail the process to me all while being funny and forming an actual connection with me. she seemed to truly care about her job and deserves a raise for her excellent customer service

Dr. Reingold performed cataract surgery on both eyes. His skill is exemplary and I can finally see better than ever before. I healed quickly with no side effects. I would recommend Dr Reingold to anyone wanting cataract surgery.

I really appreciated my appt with Dr. Raval. She was personable, calm, and helpful in her explanations and care of my eyes and contact fitting! I will definitely return!

He is thorough and has great communication skills. Never feel rushed when meeting with him. He always makes sure I understand my issues.

Dr. Akler recently treated my father for a cataract. She was very easy for my father to talk to. She was very thorough and explained to my father each step of the process leading up to and after surgery so he knew exactly what was going to happen and when. Not only was Dr. Akler very kind but her office staff and the staff at the surgery center took wonderful care of my father. We would not hesitate to return to Dr. Akler for any other eye related issues or to recommend her to anyone. Thank you Dr. Akler!

Very friendly people to work with, don't oversell. I will keep coming back each year.

The staff are very friendly and welcoming! I felt comfortable to ask any questions without feeling I was bothering them. They are very thorough during the consultation to make sure I am a good candidate for it. On the day of the surgery all of the staff made me less anxious and the surgeon talked through everything she was doing. It was super quick! The clinic is very clean and spacious. Definitely recommend for anyone who is interested :)

Such a great place for kiddos! My daughter had so much fun playing their games and did so well through her exam with them. Really appreciate how great the are with little kids. It’s always scary taking your kid in for an unknown issue but they were compassionate and treated her so well.