Reviews

I BEEN COMING TO THIS GROUP FOR A VERY-VERY LONG TIME. THEY SAVED MY EYES AND I'M VERY GREATFULL! I HIGHLY RECOMMEND THEM TO ANYONE WHO NEED THEM! 🙏🏽🙏🏽🙏🏽 …

Dr Jahnle and his staff were very friendly and professional. I had my first cataract surgery done. Dr Jahnle and his staff took the time to explain everything thoroughly both before and after surgery. Hoping for just as good results with my second eye surgery.

I had gone in for a contact lens exam after not wearing them for a few years and was told that my prescription had changed dramatically. I gave the trial pair over a week of wear before the follow-up appointment. I was unable to focus on most objects, being unable to see in indoor light or read text either far away or nearby. I completely lost all near vision -- everything was far too blurry to see. I was unable to read text on my computer screen even from 1 - 3 feet away. When I went in for my follow-up exam, this optometrist told me that it was normal and that I needed reading glasses if I were going to use contacts. She did not address my inability to see far away. When I asked then why I was unable to see indoors, she proceeded to explain to me that it was because my pupil was dilated and working too hard. I asked her then what would be the point of having contacts if I would be unable to see indoors or close up at all. She listed a number of activities where that might be feasible, like sports, or driving (as if my inability to read street signs wouldn't make me a complete danger to everyone else on the road). Instead of attempting to fix the issue, this person tried to tell me why it was perfectly reasonable to expect wavy text and blurry objects. On top of this, the prescription glasses I ordered gave me blinding headaches. She had me schedule ANOTHER appointment 10 days out to address that issue. When I suggested that the prescriptions were wrong, she said we would address them at that point, "With the same doctor that did your exam". Um....she WAS the same person who did my exam -- and there are no others in this office. What did she mean? So at this point, I have been told that contact lenses will only work for sports or being a menace on the road. And the headache-inducing glasses will have to wait until next Saturday -- nearly a MONTH after the initial exam. I'm wearing the old pair I got at Eyeglass World -- and able to see up close (both on the computer and while reading) and able to see far away -- although again street signs are blurry, they aren't nearly as bad as they were with both the contacts and glasses. My wife says I should get a complete refund (since clearly the prescription was wrong in both cases) and go down to Fogg, Maxwell, and Lanier. They did our daughters' glasses with no problems. I'm not even sure why I went into this place. I was swayed by the cheap prices. I guess you get what you pay for when you buy prescription lenses out of a warehouse. Stay away from this bargain-basement optometrist.

Great doctors but terrible staff behind the front desk. I've been a patient since I was a child and I will not be coming back. The second I walk in for my apt the woman behind the counter (who was unmasked and chatting away with another assistant) tells me she ran my medical insurance and it's inactive. I am recently married and switched my medical insurance provider but kept my existing vision coverage. I give her my new medical insurance card, which also has a vision policy and she glances at it and says, do you have vision? I reply that the word vision is written right on the card she barely looked at. She says, "I'm going to assume you have Davis and we don't accept that." She clearly did not care their about their business or its patients. I drove 45 mins each way when they could have called me in advance to ask about my insurance and she was incredibly rude, didn't take the time to verify my info, and clearly wanted to get back to her social hour. They're located within Bryn Mawr hospital and do not offer parking vouchers so you have to pay to park there, which is another negative.

Super great staff and my glasses were ready so quickly

Thank you very much for the help at the counter and the doctor. Today is my friend's follow-up visit one week after cataract surgery. She can't drive and lives far away. I do not know what happened but Humana transportation service brought her to Kirkland eye care, I picked her up and take her to Bellevue office. She have passed her appointment, so we sincerely asked for help and consideration to be seen instead of rescheduling for it is so hard for my friend. The doctor and counter staff are so considerate and kind to use their lunch break and see my friend. we are really thankful for your professional care with loving and kindness.

My mother and sister have been going to Alex for years so I decided to try Eye To Eye. He carries your standard frames however, the real gems are showcased in two separate cases, vintage along with unusual frames you won’t find anywhere else. I feel like I am wearing a piece of art. Making the experience even more spectacular, I ordered my glasses on Friday, not an easy lens, bifocals and transition, and I had them by the following Thursday. Safe to say, I won’t be going anywhere else after this experience, and may need to bring a bigger bag next time for Leo…

I am a first time patient and was really surprised at the detailed explanations and time Dr Silverman took. I never had any eye dr (and I've been to a few, due to insurance changes and availability) check my eyelids to see I needed to clean my eyelids. Now I finally know why I sometimes rub them or my eyes burn!! I never gave it a thought that I had "stuff" (not her terms) just above my eyelashes that need to be cleaned before going into my eyes. She also told me my numbers for the puff test. No Dr ever told me the number I had and what the normal range was until now! I also was impressed with how she checks vision. She uses 3 methods. A hi-tech machine, your glasses and the usual flipping thing (you know, how they ask better or worse). Btw, I don't know who answers the phone or greets you but OMG, every time super nice and helpful. This is all a breath of fresh air!

I don’t know if I was seeing straight today, but it seemed like I was at a height measurement store. The sales people were more concerned about flirting and each other’s heights than helping their customers. Which on that note 6”0 isn’t even tall☠️. Get your stuff together and stop being lazy. If you do not want to work just stay home and stop complaining. Customer service was lacking and it seems like they can benefit from watching some customer service videos at home. I honestly rather have poor vision than buy from here. Do not recommend!!!

Professional staff, excellent service. I’ve been coming to Central Ohio Eyecare for over 30 years. Always outstanding. They are very helpful in helping their patients to pick the perfect eyeglasses.

I could not imagine having anyone else look after my eyes. I have had 2 lens replacements done by Dr. Astorino and his team in the past year. The experience was extraordinary. Susan coordinated the many careful advance measurements needed to choose the optimal lens. Dr. Astorino was available at every step. And Dr. Ho made sure my vision remained on track before and after the surgery. And the surgery, itself, couldn't have been better. It was done in a matter of minutes, I experienced zero pain at any point (did not even need to take a Tylenol after the surgery), and walked out of surgery seeing 20/15 through the new lens. And I no longer wear glasses or contact lenses at all. So, thank you to everyone for an amazing experience. Based upon my experience, I wonder how many people with cataracts are needlessly delaying surgery based upon the more difficult recoveries we have seen decades ago. My advice it don't wait a day more. John Rutledge