Reviews

As someone who has also been a patient at this location as well, I stress, it is not the doctors and the front office staff. It's the interns/doctors' understudy or residents. They are the most culturally bias, tone deaf, indignant and ignorant group of people I ever had to endure for an eye exam. Obviously, their uselessness cause them to resort to being the location's medical bullies or weirdos because standing outside the door while I was getting my exam snickering as though new to seeing a mirror or in awe of a music box was relatively unsettling. Because of how uncomfortable I was made to feel, I opted for the Downwood location but that is a review all within itself.

I'm going to start off by saying my time is just as important as the doctors and the staff. I had a 7:30 a.m. appointment. I got there at 7:25. I was the first person to sign in. Theses days if you are late for an appointment by 15 minutes they either cancel your appointment or charge a fee. At 8:15, I spoke with a front desk to confirm if my appointment time was 7:30 or if I was suppose to be here at 7:30. She confirmed by appointment time was 7:30. By this time about 6 people who came after me had been called to the back to be seen. I waited about 10 more minutes and went back to the desk and advised that I wanted to cancel my appointment and I wanted a refund of my deductible. They proceed to tell me they are in the back setting up and my file is in the back. I advised her to go get it because my time is just as valuable an anyone elses and to sit her for almost an hour is ridiculous. I will never service this office and I will let my optometrist know as well so that she will not do any other referrals to this practice.

I called to ask if they took insurance and the lady that answered responded “…um yes we take insurance we are a medical office…? “ awkward silence.. She shouldn’t be giving people that attitude like if I’m dumb but simply answer patients doubts without an attitude. Her tone was so denigrating

Doug Day is the worst doctor I ever met. He seriously messed me up. Make sure to do your research and read all of the reviews that were written about him. Caveat emptor. I do not recommend him.

Not a good doctor. He doesn’t have time to explain our eye condition. He talked to me for minute and just said everything is okay. Didn’t show me my reports. I would not recommend him for glaucoma patients especially international people.

The staff is always efficient and friendly. Dr Day is very knowledgeable and open to questions.

I can't say enough good things about my experience with Eye Physicians & Surgeons (Chamblee Dunwoody). Dr. Patel and Candy were unbelievably patient and talented in helping me see far better than I have in years. They literally let me try multiple options until I was satisfied. The first time I saw Dr. Patel, she said, "I can get you seeing better." And she did. I am in my 50's with astigmatism as well as a need for multi-vision contact lenses. Done and done. I don't need readers now and I can read my phone, Apple watch, and computer without jumbo sizing the font.

Dr. Patel is kind, flexible and honest in a relaxed yet professional way. Great staff.

My son loves his doctor and assistants they always help your children with theirs eyes and glasses and contact lenses. Excellent Service Thank You

I had the most amazing, very professional, personalized five star LASIK experience at Johns Creek location with Doctor Ashraf , who explained to me every step of my procedure and what to expect, making me feel at ease , though I was very nervous at the beginning. The entire staff were so lovely and nice. Thank you guys a lot too! Procedure itself takes very short time and absolutely painless! I am happy to recommend Doctor Ashraf and his team to entice considering LASIK . I was able to read with no glasses the next day and drive the day after. Again , thank you all at The Atlanta Vision Institute!

If I could, I would give them a ZERO. This would be a prime example of why healthcare has come down to it's grinding lows where receiving a decent treatment is more of a luxury than providing ease to your ailment :( The business model at this institute only talks wildly about monetary greed that aims to milk every penny off your pockets while filling your mind with false assurances. When I showed up for initial consult, I was very pleased to meet with Dr Ashraf and got the confidence that he would be an excellent person to work with. He very calmly helped me understand the overall procedure and determined I was a good candidate for LASIK as well as SMILE. Things started going downhill as I started working with their sales team and got a quote close to high $4k range and was told they have best pricing with nationwide price match guarantee. I was determined to get rid of my glasses and started doing my due diligence to see if I could find better pricing only to know that a renowned surgeon with 120k+ procedures in neighboring state offered the exact same procedure (blade-less LASIK) for more than half the price and when I contacted Atlanta Vision Institute they went numb and would not return my calls any more. With constant follow-ups I finally got in touch with Cecil who initially promised me of nationwide price match only to let me know that they cannot honor price match as her manager (Ms. Taylor) would not allow out of state price matches any more but they were open to negotiations and would bring down the price to $3k. Soon after Ms. Taylor calls me to cover up what just transpired of my last communication explaining there was miscommunication and starts haggling with even newer set of rules. As stressful as it sounds, I have been very disappointed with the overall experience with their sales team and would say dealing with them was no different than buying car off a dealership involving lots of back & forth, haggling and blaming misdoings on miscommunication etc. but it is awful and equally shameful that patients have to go through these money looting tactics for simplest of treatments in this day and age :( Do you due diligence before reaching out here and don’t be surprised if they changed their finicky rules on you.