Reviews

Dr. Deibert was friendly and very knowledgeable. He answered all my questions.

As a Master Barber for RAY’S BARBER SHOP LLC, I understand the value on the right pair of prescription Glasses at the time to cut some hair. For that purpose. Choosing the right location is imperative. Optiwow is that reliable source that provide the satisfaction I m looking for, I highly recommend this place to you your family and love ones.

Had a great experience here. Receptionist was extremely friendly. The person who did the initial tests was a lot of fun to chat with. The doctor was great, answered a ton of questions. Then the woman who helped me pick out glasses was super kind. Also, if you’ve read my reviews you know I love anywhere you can snap a selfie and they had awesome lighting and mirrors everywhere so I made sure to get a good one for the ‘gram

She was very patient and wonderful with my son. I am very happy with the care he got. It is not always easy to get my son to cooperate and stay still, but she was very sweet and did a very good job getting him to cooperate and he did very well.

Comfortable experience at this location! Everyone was helpful and friendly. The Doctor was sweet and efficient. I highly recommend this location.

I made an appointment well over a month ago. When I came in for my appointment this afternoon, 15 minutes early, I was told they had several walk ins and it would be quite a while before I was seen. While I understand the hectic time of year with everyone trying to use their benefits before they roll over, I had made an appointment. I feel like appointments should be made priority. I have worked in this field before and haven’t seen walk ins take precedence over appointments ever. I was so disappointed since my birthday is this week and I wanted my contacts for that and a cruise coming up. I tried to reschedule but there were no other appointments for the next few weeks. I called LensCrafters and got an appointment for tomorrow thankfully. While disappointed I still appreciate the staff and the eye mask I was given. Everyone was very professional and apologetic.

Cindy, the Store Manager, provided excellent customer service. Indeed, she was attentive to my parents needs and was so sensitive to their cultural background. Even though Cindy did not understand my parents (Haitian Creole) language, she showed them grace as she patiently waited for me to translate for them. The entire staff was very polite. Thank you to all for your cultural responsiveness.

I am new to this area, and I really needed cataract surgery. I reached out to Dr. Palmer at One day Surgery. Best decision I could have made. I was nervous to have anyone touch my eye. By the time surgery day came I felt very informed. The staff patiently educate me as to what to expect. The prep team was extremely professional, I knew I was in good hands. All went fast, and now I can see like never before. Dr. Palmer and her staff also follow through with after care. Thank you.

Lack of customer service in this place is astounding. Providers and treatment was great but I'd never go back here and wouldn't suggest anyone else to go either. I tried explaining to the person at the office that I already verified insurance coverage on my end and with primary and secondary medical coverage and one vision coverage, I knew there would be no copay but I was told the copay needed to be paid. To not cause any further issues in person, I paid it. Low and behold though, insurance paid in full. It is going on 3 months later from the appointment and I'm still waiting on my refund, which I've called about. When I called billing this morning, I was told "just call back and speak to the call center or ask to speak with ******." I never knew dr offices had call centers and can't stand internal jargon used with a customer/patient plus this is really something I shouldn't have to keep fighting for. No one took ownership and could have cared to get this handled any quicker.