Reviews

My wife and I have been looking around for a great eye doctor for quite sometime, and I'm happy to say we found it! Dr. Sandra Frutchey is a pleasure to speak with, very knowledgeable and I do not feel rushed when I ask her questions. The staff is also very nice and helpful. Highly recommended.

Excellent service in all aspects. The personnel is very kind. The waiting time was very short. The service and experience of Dr. Frutchey is excellent.

I felt very confident that i was getting good care and I would get positive results.

Worse experience EVER! I called for an appointment for an eye exam as an uninsured patient. I made an appointment and showed up. I paid with my debit card. I went to their optical department for glasses and paid with my debit card. 2 weeks later I got a bill for the exact amount I paid for the eye exam. Called to clear it up. I was told someone would capll me in ablut 5 days. I recieved no phone calls from them. But... I recieved 3 more PAST DUE bills. Called again. I was assured this time someone would call me back. No calls from them. Another bill so I called and was told I owed nothing. Great! I asked for a statement letter saying I had a $0 balance and was told they don't do that. Ugh!... 4 days later another PAST DUE bill!!! We all know that Walmart is not going to sent a person a bill after they see you. It is charged up front!!! They continue their harrassment so now the BBB will have to investigate because I'm obviously being victimized.

So a couple of weeks ago, I skillfully managed to to spray 100% bleach into both of my eyes. Ok, I publically admitted it, so there. :) on our way to the ER my wife called the Walmart vision place and asked if we could see the doctor. Turns out, she was done for the day and was just leaving but when she found out what happened she said to have us come in right away. There, it was our great pleasure to meet Dr. Margarita Patterson who did a complete eye exam on me and luckily found that I had very little corneal damage and prescribed an antibiotic and eye drops to prevent an infection. Thank you Dr. Patterson!! That was very professional and very kind of you to see me even though you about to head home. PS- Everything was normal again on the follow up appointment (which are free, incidentally!).

No matter what frame I bring to this optical store they always tell me the frame is too weak, or it has something wrong etc. The thing is they wanna make sure you buy the frame at their store. I also noticed that the white lady there was very cold with me (I’m from Puerto Rico) all of a sudden a white couple entered the store and she was all smiles. I felt very disappointed and sad.

New patient and extremely happy with my care and service. Came here for my annual eye exam and with the intention of correcting my previous reading glass prescription I thought was not strong enough. To my surprise Dr. Truong stated that it wasn't the glasses that were at fault but instead it was my contact prescription! The optometrist went on to explain that my problem was my astigmatism no other Doctor was able to correct, ever. After much testing and retesting she fitted me with new contacts. I immediately felt a comfortable difference but no change in vision.....in the beginning. After letting my vision adjust for a few minutes I was re-examined. The result was absolutely amazing! I could see better and my reading glasses were actually the correct ones! Her staff are also very warm and professional. From my initial telephone contact, the ease of scheduling, e-mail, text and phone follow up, I knew I was going to pleased with my choice of Optometry. Highly recommend!

Dr Truong has been great to take care of our eyes. She is super nice and knowledgeable.

This was my First time visiting America’s Best on 2053 WP Ball Blvd in Sanford, Florida. Everyone that’s work at this location was very pleasant and friendly which is a plus in my book. Excellent customer service. Ms Joanne who I went to in the examine room before seeing the doctor was very helpful and explained everything in detail about the exams I had. The Dr. Aton was also polite and friendly and explained about my vision. And the associate who helped me picked out my glasses was very nice and helpful polite as well. Desire was her name. Just an awesome first time visit keep it up with excellent customer service.

The staff are very helpful and up to speed. They explained what America's best has to offer and what was beneficial for me since I pay out of pocket. Had to return my glasses due to the prescription not adjusting to my eyesight. With my second visit I met with the doctor to correct the issue (free of charge of course). Picked up my new glasses with no issues within two weeks. Thank you! This would be my 3rd year with them and at other locations as well.

Joanne was an incredibly professional and kind team member. She answered all my questions, managed the pre test exam efficiently and sported a wonderful attitude. Michele’s customer service also blew me away. I tend to be indecisive when deciding on frames but Michele’s patience made me very comfortable and allowed me to take my time. She was incredibly knowledgeable regarding my insurance and club member benefits as well. Her attitude and kindness are a great asset to the team! Thank you, Joanne and Michele!