Reviews

Dr Eichenbaum is so great. Friendly, explains everything in a way thats easy to understand. I felt comfortable with him and appreciated his insight and diagnosis. His patient care tech Ennis was also fantastic. Highly recommended!

The staff had a poor attitude and seemed unwilling to help customers. The staff were unfriendly and did not provide a welcoming customer service experience. The doctor is good, but the staff there’s awful.(except the young girl she is nice).Never coming back again.

Fantastic team at Byers, from the care assistant in the lobby, to the front desk staff, the MA who updated my chart, the technologist who tested and photographic my eyes, as well as Dr Moujahed, who is very efficient, but listens well, is kind, and is clearly very skilled and knowledgeable. As I was being escorted to the various testing rooms, I noticed that staff are very professionally supportive of each other.

Office is over packed. Dr. was professional and explained well. Ordered glasses, were to arrive in 2 weeks but a month went by and not a single call from them with any update. I called so many times and the call would get transferred to Weslaco and Mission office. Finally had time to stop by to ask. Was attended by a pregnant lady that didn't find the order, then checked on computer and went back to look for them and found them. I asked why they don't have the courtesy to call and she said in a very rudely manner they had called once and number was discinnected, but my phone hasn't been disconnected at all. Totally rude and full of lies. Definately not returning.

The receptionists were very friendly and welcoming as well as the doctor. He provided thorough explanations while having patience with any questions I had. The 3 stars is for the two experiences I had with an employee. First experience: When picking out my frames, the person who confirms the pairs you are getting and tells you the payment was not as friendly. I figured he may have been having a bad day which is why he wasn't in the mood to make conversation. It felt that he was getting slightly annoyed by my questions and concerns regarding payment. I also felt the need to apologize for taking so long picking a pair as any time I would try to make small conversation/ask for opinions I was met with a dry/uninterested response, again, maybe having a bad day? I noticed his attitude was very different from the rest of the friendly attitude of the office. Second experience: I recommended my friend to this eye doctor, she had a great experience and I went with her to pick up her frames. She spoke to the same specialist to ask about a cosmetic concern, in hopes to somehow adjust it, his response was in 'a matter of fact' tone stating the point is that the glasses don't fall. She shook her head to test it, they didn't fall. He had no response or reaction. She didn't feel comfortable asking more questions. I wanted to ask about my glasses. I had bought two pairs, one felt flimsy even after tightening, and one I may have put the focal point in the wrong place during my first visit. First pair had to do with the metal springs making it "feel" flimsy to where I need to constantly adjust them. He told me I need to just put on the glasses a specific way and not push them up from the side (weird for a pair of $200 right?), I mentioned it was uncomfortable but I think I had to just deal with it - I don't think there was a way to return the glasses as the specialist didn't mention anything about returning or provided a different solution. Second pair dealt with focal points. I mentioned that I wear my glasses a certain way and due to that it was obscuring my vision/not getting the most out of my prescription. First he laughed and said "No one wears glasses like that" - when I am actively saying that I wear my glasses like that. This is now when my mood changed. He kept repeating the same answer, in different ways, as to why it would not be a good idea to change the lenses. I told him I understood. He told me to adjust the metal parts, and I did, and it still felt uncomfortable. I kept saying several times I understood and then I proceeded to tell him that it still doesn't feel comfortable. He responded with the same answer. It wasn't the most friendly conversation. At the end of that back and forth, I had said that I'll just go home and figure it out myself, he then tried to convince me to stay so that he could help. I then decided to see if it can get adjusted but when I was asking for an expert opinion I kept getting, this time in a genuine/friendly tone, "whatever you want". I didn't feel comfortable asking more questions. I decided to go home. I wasn't having a good day anymore.

They are the best in town, I been to too many places Aeven he is the only one done and finish my glasses same day with reasonable price lower than others. I will be your customer for life

Just called the eye care and they say we supposedly missed appt I dont know what computer they are using but they are discriminating We have never missed an appt and to tell my daughter to calkl any day doctor is in is rediculous

Dr Bill Sullins is an excellent eye doctor. Very communicative and highly skilled with great depth of knowledge. His staff is attentive and efficient. A pleasure to work with.

amazing doctor

I have seen both Dr. Badwan and Dr. Hopkins at this practice and both are excellent. Dr. Hopkins provided very thoughtful and thorough eye exams and is meticulous about monitoring eye health. As someone with chronically bad dry eye symptoms, I did not realize how much my eyes could improve with proper treatment; prior to visiting their practice, I didn’t even realize that the problems I had were abnormal, but very treatable! Dr. Badwan’s dry eye treatment process is tailored to my specific needs and has made a huge difference in my day-to-day life. My work is fully on a computer daily, so the relief I have experienced from reducing my eye strain and fatigue is a major improvement for my quality of life. Everyone I have interacted with at this practice for the last 4 years since I started going to Wake Family Eye Care, from all of the staff, to the opticians, to the doctors have been friendly, helpful, professional, and generally excellent at what they do. The office is always perfectly spotless and well-maintained. This practice has the latest technology for measuring and monitoring my eyeglass and contact lens prescriptions and eye health, so my correction is always perfect. I appreciate that with each test, I was given an explanation about why they are done, why they are useful, and what the results mean. Rick, one of the opticians, helped me find a pair of glasses frames that I love and suit me very well. I cannot recommend an optometry practice more highly.

Over the past few years, Dr. Mason has always gone above and beyond to help me treat my rare autoimmune disease that affects my eyes. He even goes out of his way to drop off samples of my $800 medication at my house when I’m struggling or running into issues when the pharmacy can’t fill my medication in time. Not that many people can say that about their providers! Thank you so much for everything that you do. Don’t know where I would be without you guys.