Reviews

Great if you enjoy being lectured and listening to the doctor repeat himself over and over again. I personally could have done without the lecture. Or the prescription for the unattainable 752 dollar eye drops.

Dr. Buchanan is the best! My kids and I have seen him for over 5 years. He is very thorough and great with kids. He has been extremely patient with my child with ADHD since he was old enough to see an optometrist. I couldn’t ask for a better optometrist!

Yesterday I had an eye exam and ordered new glasses. Today I got a text saying I have an appointment for Monday, Dec 2 at 9:45. There is no Mon. the 2nd, nor do I have an appt. Forget phoning! "Amelia" cannot take care of anything relating to customer concerns or questions. You will be losing business if people have to deal with a robot every time they call Had the same problem at another location that I was referred to because I have to have an additional eye test that your office can't provide. Because of "Amelia" I had to drive 19 miles just to to get scheduled with the same doctor.

I brought my daughter here for a comprehensive eye exam with contacts. My daughter was a bit nervous, but Dr. Min was very friendly and made my daughter feel comfortable and at ease. She was very thorough and comprehensive with the exam. …

Highly recommended! Dr. Vaske and his assistant are the best. He has provided eye care for our family for years. He is always on time, efficient, and professional. He never tries to up sell products or care. He explains everything and listens to his patients.

I’ve been a patient for maybe two years now. I usually have a pleasant experience. However, I was quite disappointed in the communication that I had with the office recently. I was trying to have my glasses prescription emailed to me so that I could purchase frames elsewhere. The first email they attempted to send to me was never delivered to me. Then, I asked them to try sending it to my other email address to see if that would work. I received the second email, but it was empty. There was nothing in the email - no subject line, no content in the body, no attachment, no links. The only thing in the email was the company’s business signature. I called again and was told that they were quite busy at the moment and would call me back before closing. No one called…. So, the next day, I called for a third time. I was told that I needed to access my patient portal. I’ve never set up a portal with this eye doctor, so I informed them of that and they were able to email a portal link to the newest email address that I provided them. I clicked the link and attempted to login, but received an error message stating that my credentials were incorrect. The receptionist told me to try resetting my password. I attempted to do so, but unfortunately I received the same error message. I tried to troubleshoot this issue myself while on the phone with the receptionist and I realized that my email address was spelled incorrectly on the portal credentials that they sent to me. Which is why I couldn’t login nor successfully reset the login information - the reset email was going to an email address that doesn’t exist because it was spelled incorrectly. I tried to explain this to the receptionist, but she seemed annoyed and talked over me a few times. I understood her frustration because this was frustrating and time consuming for me as well. Nonetheless, I remained respectful as I explained to her that I was in desperate need of the prescription because I had a very short timeframe to purchase new glasses before the end of the month. She ending up successfully emailing me an attachment of the prescription to the newest email address that I provided them since the portal was inaccessible to me. She made it clear that this was not standard protocol, which I absolutely understand so I expressed my gratitude to her for making this work but she still seemed annoyed or upset. I also asked her to please confirm that they would update my email address in the portal so that this confusion wouldn’t happen again and that I could gain access to the portal at some point. She still didn’t seem to understand what I was saying and simply said she would contact customer service. All in all, I got what I needed, but it shouldn’t have taken two business days, several rounds of undelivered emails, and three phone calls. I was quite disappointed because prior to this experience, I had nothing but great things to say about this business. I am happy that I finally received what I needed, but I’m disappointed that it took this long and had so much confusion. I hope the receptionist is able to contact customer service and update my information on file, so that this does not happen again. I also wish that she had been a bit more patient in assisting me. I understand that it was a tough and confusing situation. However, I think the office as a whole could’ve handled it better. Considering this most recent experience, I will give this business a three star rating.

This is where I go for vision/eye related services. The receptionists are nice and friendly. Wiling to help and take time to explain things when needed it. Stupendous service. The doctors are really nice and courteous. Talk things through with you and really make you feel comfortable. They are there to keep you satisfied and comfortable, they make that a priority all the while keeping it professional. Very personable staff and doctors. Also, what I really like is eye exams and contact fittings are relatively less expensive than other places. I've only had positive experiences the times I've been here.

I have been seeing Dr. Tahir for many years now and he is great. He has such great bed manners. He listens to you and your concerns. I always feel I’m in good hands. I highly recommend him.

Very poor communication and customer experiences. Despite being a patient for years it's only gotten worse. Will not be returning.