Reviews

Just picked up sunglasses to cut migraine aura. Have been seeing Dr. DeMercurio for years after seeing a number of doctors who were unable to fit contact lenses even after multiple tries. This was convenient to my office but I'm no longer working. However, he is worth the long drive from Waterford due to the quality of care. The staff is nice, efficient, & helpful. The equipment is kept up to date.Everything about the place says quality.

They have good eye doctor. Saly elias very professional and we loved her. But front desk I don’t like it. When we’re looking glasses they’re talking each others and asking where they’re from Hispanic or middle eastern. It’s not your business people where they’re from. 2 ladies I feel bad for you guys change your dirty mind. We’re all human doesn’t matter people from we’re living USA 🇺🇸 everyone lives here. BE CAREFUL with front desk. But doctors definitely 💯

Heather has always been great with helping me choose glasses and ensuring they fit appropriately. Dr Elias provided a thorough exam. Everyone is thoughtful and friendly.

I don't review doctors often, but I needed to put out there how good Dr. Andy is. His nursing staff was very friendly and efficient, but he's a rock star. His bedside manner is incredible, and he explained everything to me in terms I understood. He fields questions like a champ, and gave me very clear, actionable items to make sure I was doing the right thing for my health. Very personable and down to earth, while I don't wish for health issues I definitely hope I can see him again in the future.

This is the best Opthalmologist experience I have ever had. Both Drs. Walsh (father and son) are professional, friendly and do an extremely thorough job with my two kids for their yearly diabetic eye exams. We never feel rushed or hurried and they always take the time to answer any questions we have. They are concerned about not only eye health, but overall health. I have had no issues at all with the office staff. We go elsewhere to purchase glasses so I can’t speak to that piece, but I highly recommend this ophthalmology practice.

I went here once, and that was enough. I found the younger Dr. Walsh to be condescending (asking about my job as a dog trainer and then telling me he knew more than me about dog training because he owns a poorly behaved and untrained dog, completely unironically) and unhelpful to my questions about my prescription. I have no complaints about the elder Dr. Walsh, although I had very limited interaction with him. The front desk staff was very rude and unhelpful as well. I also feel that my glasses prescription is too strong (I was worried about that in the office but my concerns went unaddressed) as I get a headache every time I wear them so generally just stick to contacts. There was also a very long wait time in the office compared to other ophthalmologists I've been to, and their cost was also well above other ophthalmologists for comparative services/products. I just resolved to never go back and warned my family to not go back as well. I wasn't going to leave a review, however, today we received a nasty message on the home phone from the Walsh office for my elderly aunt with learning disabilities. My jaw actually dropped at how rude and unprofessional it was. They had left a series of phone messages (regarding an order she placed that was ready for payment/pickup) over the last few days that my aunt did not know how to access, and the last one was overtly accusatory and aggressive. There were 4 different numbers left in the 4 different messages, and when my mother called the numbers the first one wasn't a real number and the second one was the wrong number. The third number she tried connected to the Walsh office, and she politely explained the situation and reassured them that she would buy the contact lens so they wouldn't lose any money. The staff member she talked to did not apologize and continued to justify her rudeness by implying that they were doing US a favor by literally doing their job (filling an order for an expensive contact lens). Not a good way to treat clients, so I wanted to share my family's experience to help people avoid a potentially bad experience as well. EDIT: The plot thickens! About an hour after I wrote this review, my aunt came home from work and we told her we were going to pick up her contact. Much to our surprise, she let us know she had already picked it up days ago! We called back to confirm and the employee (same one we dealt with throughout) apologized profusely on the phone for the mix up - she confirmed that it was already picked up and paid for and the error was completely on their end. So now I think even less of this business, but at least the employee offered an apology!

Best Office I have ever been too! I have been to pretty much every doctor in the area and this is the first time anyone has ever fit contacts that actually work for me. Both the younger and senior Dr. Walsh were so nice and extremely helpful. I will be going here and sending all my friends and family to this office from now on.

Had a great experience at the LensCrafters inside Macy's. Andreana went above and beyond, she was absolutely fantastic assisting throughout the experience. She was super friendly, knowledgeable about the various lenses and options available for them, and overall she made the whole process a breeze. I highly recommend!

The most amazing helpful customer service ever!!! Helped me pick out exactly what i needed and never rushed me. Went above and beyond! Bayda and mahasen were the best and I'll never go elsewhere.

I just walked up and Andreana got me in with the doctor. Received a new prescription. Andreana helped me pick out a great pair. Very nice experience today everyone was great.