Reviews

I have some trepidation whenever I walk into a doctor's appointment. However, I must admit that the moment I step into Dr. Maisel's office I am greeted by a warm staff, I am seen by professional and caring medical technicians, and I get treated by Dr. Maisel who is always kind and reassuring.

Total disregard for the patient's time. Nobody came in to update me and I was there for 3 hours. When I finally saw the doctor, I was with him for 5 minutes. I understand there are delays, but a person should be notified of the situation.

Had an insulting experience today. I was welcomed and prepped for Lasic retinopathy by the staff who are Always Great. .10:30 appoint ,half day no pay. Sitting in chair anticipation 20 mins go by Dr will be with you.another 10-15. He is in a conference. Anticipation starting to set in. Nurse asks if I can come back later in afternoon. I missed half day pay. Total disregard. I left them at elevator I,m told he will take me in. Not under diress. Done. Never again

The best!! He is at Cohen’s at Broadway Mall. I go from Commack to see him. He gets the prescription right, does a thorough eye health exam and he has found a really good treatment for my dry eye condition. He helped my teen son get into contact lenses, too.

I would recommend coming here to anyone looking for outstanding customer service. Crystal is amazing at always finds the perfect frames for me. She was extremely helpful and very knowledgeable.

You Rock! Extremely satisfied with the awesome care I got from everyone here! From an eye doctor to the girl who helped me solve a small issue with my insurance. I did appreciate their kindness and patience answering all my multiple questions. Thanks to all of you.

I missed the black Friday sale by 1 week, 50% off frames + lenses. They never mentioned it to me. I asked them to adjust my receipt and they said come in and they would make the adjustment. I drove 25 minutes to the store and they said they would not make the adjustment because I needed to purchase frames and lenses. I just bought lenses. If I had been told a week earlier, I would have bought both. I requested the store manager to give me a call and I am still waiting.

WORST CUSTOMER SERVICE IN THE WORLD! Make eye glasses Oct 21st 2023 and I have heard nothing. it is more than three weeks and told me the lap not sent it to the store wait for another week.. Alex told me if you cancel the order will not get refund for the insurance covered which $100 Dollar something. What the heck? 😁. Joke

Pearl Vision Jericho is amazing! I cannot say enough wonderful things about the entire staff. I called with an urgent situation. My son needed a new pair of lenses quickly before he left for college. Heather answered my call and she couldn’t have been more accommodating! She had me come in and in 20 minutes my son had a new pair of lenses for his frames! Thank you to Heather and the entire staff from the bottom of my heart!

Ellen went above and beyond to help me out. My original glasses did not pass a quality checkpoint and I was leaving for vacation in two days. She made sure I had something to go away with. Now I can see and won’t be missing out of anything. A huge THANK YOU Ellen for going the extra mile.

Everyone, from the doctors to the staff were wonderful. Doctors were knowledgeable, explained answers to all of your questions and were always kind and courteous.Appointments were very timely and the whole experience could be any better. Thank you!