Reviews

He is the best doctorAround Specialist in Retina

Excellent doctor.

I waited for 1 hour for my first appointment and almost 2 hours for my second. The desk staff was dismissive of any concerns and had no excuse for the wait times. I found the Dr. rude and not kind. I do not not recommend going to him at ALL.

I went for a follow up visit and the doctor asked me what medicine had he prescribed to me.They had no records of the name of the eye drops that he prescribed on my last visit.Then ge started arguing with me. No patience, no interest,no human touch. rushy and unprofessional. I will never go back.They are only interested in numbers,just making money.They are always overcrowded.

Thank you.

I had not been to the office since the virus shut down began. I was very impressed with the procedures in place to address the virus. It was also much first time seeing Dr Yao and was very impressed her professionalism and patient concern. She fully explained the next steps we will be taking to address my cataract surgery. She took her time to make sure all of my questions were answered and an concerns I had were addressed. I would recommend her to my family and friends.

Worst experience ever with any physician I've ever known. My mom saw Dr. Michelle Yao for an eye procedure, and she gave her no verbal directions for aftercare. Instead, she handed her some sheets of paper not even related to her procedure. Mom had some complications a few days later, and we called Dr. Yao 4 or 5 times over the course of a week, and neither she nor her office ever returned our calls. The final attempt at calling I used the emergency option to press 1, and the best the staff could do was keep me on hold 15 minutes then asked me for a good return call number. I never received a call back, therefore I was forced to take mom to urgent care, who recommended an emergency visit to an ophthalmologist THAT night. All because Dr. Yao would not return my call even on an emergency basis. I blame the staff and management of OCLI, in addition to Dr. Yao, for their lack of care, empathy, compassion, concern and downright inefficiency. Clearly, OCLI is a business model that focuses solely on the bottom line and how many patients they can book for procedures in their eye mill. I canceled our follow up appointment as well as a future surgical procedure. This was a miserable experience that caused us undue stress, anxiety and major inconvenience for mom who is 88 years old.