Reviews

I absolutely love Family Vision center and their entire staff me and my family have been patients for many years, and have always been treated with kindness/ respect, and courtesy. Any questions we had they answered them any issues I’ve had were resolved expeditiously. Family Vision thank you for awesome service 🙌🏽🙌🏽🙌🏽 …

I recently had an eye exam at your office and I was pleasantly greeted and felt warm like I was at home. The environment was welcoming and smiles all over the office. Thank you for the wonderful hospitality and I look forward to seeing you guys again with my children for their eye appointments.

I have tried to call in Eye Physicians & Surgeons, PC in Westport, CT. It is unbelievable that I have left over a few messages and no one can get back to me. I have been trying to make an appointment for my son who failed a vision test. After a few tries they finally answered and said there was no referral for my son. They stated they would give me a call back. It’s been a week and I have not received a phone call back. Like I said I have left several VM and simply did not hear from them. Seems like they don’t care about their patients needs. This is extremely unprofessional. They should not be in business if they can’t even answer the phone.

I’ve been calling since September and the pediatrician sent over the referral same day! Have called, left VMs, stopped by and nothing. I will reporting them to my insurance as it’s State and gross negligences when it comes to patient care or lack of. You can call ALL day and NO ONE answers and it’s not even packed! Shame!

Referred to this group. Have website to make appointment, no answer. Call to make appointment, send me to Kim leave messages, note more than one, never calls back. .No communications, so if can’t communicate, do not want to have as Physician. NO NO go here

Dr Taffy has no rapor Gave me so many try in contacts would have taken 3 months to receive a pair Did not solve my eye medical problems went to a different Dr. Don’t go !hope this helps!

Just want to say happy Thanksgiving and thank you to Kimberly Joe and Sarah. Amazing people super kind. They did everything in their power to save me as much … More

Very nice group of people.Go the extra mile to help.

This is THE best customer service I have ever experienced at an optometrist. My doc wasn't getting my prescription correct, so I came here for a second opinion. Dr. Mok listened and helped. I can see now!!!! 😁 He also helped me with some great tips for dry eyes. This was never offered by prior optometrists and I am eternally grateful for his help. It's around the back of a building but the office is beautifully decorated and he has the cutest corgi doggo. The office manager, Michelle is very welcoming and patient also. HIGHLY RECOMMEND!

I had eye exam done, I got my glasses and contacts the first time around. BUT they NEVER sent me my contacts afterwards which they said that I would receive in my mail. I was supposed to receive them monthly I believe. I'm so disappointed 😔 Since I cannot reply to you, I'll just add it here. WHERE in my review did you see that I was talking about TODAY? IM TALKING ABOUT WHAT HAPPENED A YEAR AGO. I had my glasses as well so it DIDNT matter to me that I didn't have those lenses. Maybe it's my fault and I should've contacted you earlier BUT it wasn't a necessity at that time and I "physically" picked up my FIRST set of contacts and I was informed at that time that I would get the others in my mail which I DIDN'T AND THAT IS WHAT IM TALKING ABOUT.. I'm sorry I wasn't clear enough in my review. Also, I didn't "demand" anything. I politely asked if I could get the contracts I was supposed to receive over the past year TODAY. When you said that you couldn't, I said thanks. I have a transcript of that call.

I cannot recommend this facility more. This was my second time getting an eye exam, and the doc here not only did a better job at helping me understand and work with the exam than my last one did, he did a much better and more detailed job in general. He listened to my exact needs -- I work at a computer all day long, and need glasses that handle that specific distance -- and helped me achieve those. My new glasses are more comfortable to wear and do a better job of helping me, and the process was much easier (if more time consuming) than someone throwing me in a chair and asking 'clearer or not' once or twice and calling it a day. (To be fair, apparently detailed oriented people like myself are harder to help)