Reviews

I was in and out in a little over an hour. I loved the friendly atmosphere. The place was clean and they wiped down the machines before and after my exams. I refuse to give them 5 stars because I spent way too much money. This was my second time at this location.

My family and I have been a patient here for 5 years and despite moving to Mountain Island, I still continue to come and see Dr. Hawks. However, today I received the worst customer service. The young lady said "since you all are early for appointment you will have wait in your call and I will call you!" Okay no problem b/c I understand with COVID it is protocol, however she never calls us. So, after waiting 15 minutes after my schedule time, I go back in. Low and behold an empty waiting room and she quickly puts her mask on and say " we behind!". It's 90 degrees outside and my car has neen running for 40 minutes and you couldn't offer us a seat in the waiting room. I try to support small business but slack staff makes it hard.

Unless you desperately need an eye doc, avoid this group at all costs. I have about 12 years in healthcare leadership. Half of that has been in more senior administrative positions within very large hospital systems (17K+ full time employees). I’ve onboarded and rehabbed clinics this size. Additionally, I worked along side Ophthalmologists for ~5 years. In my opinion, this practice is circling the drain. Technology across the board appears to be largely a solid decade behind. That’s in both the exam rooms and administration. EVERYTHING is paper. Receipts showing true settling of balances cannot be provided. Records have to be photocopied, which leaves excess room for errors in interpretation of handwriting. It’s a train wreck approaching catastrophe. The front office staff are mostly nice, however, interactions with providers remind me of some of the worst providers I’ve ever encountered in both patient interactions and general ego. The place is saturated with provider god complex and financial mismanagement. Don’t even get me started on the HIPPA violations. I encountered at least a dozen before I stopped counting and that was before being pulled back for an appointment, which took an hour and was treated like it was normal. Meaning, zero apology and laughing the wait time off. I have no idea how this place is still operating. Avoid. Avoid. Avoid. Additionally, if you have a bad experience, then report them to your insurance company. Places like this continue operating the way they do because patients and employees say NOTHING.

Great spot at a better price than other options at the mall. Optometrist was very helpful and seemed very experienced. It was my first eye exam for contacts ( had glasses before) and he was very caring. His staff have also been great at answering any follow up questions regarding my rx since.

Great doctor and staff. I have an eye phobia and giving me eye drops can be difficult but they are always very patient with me. Doctor is great and always explains everything and goes over the imaging I elected to get.

Best eye doctor in town. So patient, thorough, and knowledgeable. He doesn't rush your appointment , explains everything really well, always gives a perfect prescription, is really personable, and spent a lot of time with me when I was considering contacts. He even gave me his personal number to call him of I had trouble taking them in or out while getting used to them. His office doesn't accept my insurance, but I still wouldn't go to any other doctor.

As soon as I walked in the door the young lady to the left was extremely friendly she was great. The doctor was amazing, she took her time explained everything that she was doing. I've been to both of there locations, the one near Elk Grove doesn't compare to the one by Garfield

I used to love this office - they were friendly, professional and flexible - they were bought out....and its all downhill. Robotic receptionist team who just keep repeating that they are booking into late 2024. After 10 years of excellent service I am left with an expired prescription - no access to my Doctor - and no ability to book an appointment for a year.

I took my 7 year old son here for his first appointment, he was nervous, but they were great, from reception all the way through the whole appointment to Ms. Janet at the optical shop, who was very patient with my son and helped pick the best glasses for his needs. He's new to wearing glasses and they made him and myself so comfortable with the shot whole process. Glasses were there the next day. Will definitely be staying at this office location for further needs.

It was my first time getting a yearly eye exam here. I was pleasantly surprised by the friendliness and complete compentency of the entire staff. It was clean, quick and easy. They made what usually is an uncomfortable experience, a very pleasant one. I am so glad I found them. This will be more new home for complete eye care.

The staff at Dr. Boni's in Woodbridge are very efficient and knowledgeable in their field. Drs. Watson and Michalski-Paff, and Maritza at the front desk are helpful, friendly, courteous and kind (did I just rip that off from the BSA?). My daughter was the first in the family to go to them a few years ago and my wife and I used another doctor. After sitting in the waiting room waiting for my daughter, and listening to the give & take, we changed doctors to Drs. Watson and Michalski-Paff as well a few years back. If you need an eye doctor, and Woodbridge is in your vicinity, this is the place to go. I should have written this review quite awhile ago.