Reviews

I have tried to give the office staff the benefit of the doubt, but they are continually wasting customer's time. If the office was better managed and items they handle as walk-ins were split up into some walk-in and some appointments, it would be better organized. In my opinion it is laziness to not schedule people. They must believe that customers really enjoy sitting in their waiting room. They called me and said I could come pick up my glasses right away, but when I arrived now I would be waiting over an hour because some people had walked in before me. I had an appointment just an hour before to drop off the glasses, so why did they not schedule me to pick them up so that wouldn't happen. This would be a simple problem to fix.

I am not a patient but rather an observer. I took my close friend in for a procedure today. I have to give high praise to Katelyn at the front desk. Beyond professional, courteous, polite and she explained everything to my friend with concise and clear communication. The rest of the front desk staff were also very impressive. The location was very welcoming and clean. I know where I will book in the future. Thank you for taking great care of my dear friend.

highly recommended. I liked how my father-in-law was treated. The nurses treat the patients very well. Dr. Jason R. Mayer MD for li is the best as an excellent job.

First and very important is that the people that work there are very kind and professional. From the moment you walk in the staff is helpful and as we were leaving they actually asked if we were satisfied with our appointment. The facility … More

I don’t recommend Eye Center of Northern Colorado. We have choices with our Eye care. I am going to Denver for my Cataract surgery. Really read the other reviews. Be your own advocate. We are entitled to feel cared for and to have confidence with the care we receive from our doctors. There is so much disconnect here. Concerning for sure!

I was long overdue for a routine exam and found that I was a little anxious about my visit this morning, but Dr. Chaney and her technician Alexa provided me with top tier service! Alexa was kind, prompt, and fun! Dr. Chaney provided me peace of mind and was also very kind and timely. The front office staff was supportive and kind as well. I have found my new eye care provider home, thank you all!

They were great. The Doctor and Staff were nice and smart and knew their stuff. My eye situation was explained to me by THE DOCTOR after his careful and painless eye examination. Follow up is there for me if my eye ever has a need again! The Doctor was perfect and I will be forever a Great Fan of all staff and the awesome physicians at Eye Center of Northern Colorado! Mrs. BRH

I would not recommend this place due to lack of customer service. I was rescheduled multiple times since June. First it was due to pregnancy, understandable, then a water main break, and now due to bad information. Each time the reschedule is a month out. My most recent appointment I was told to go to the wrong address, and then when I show up I have to be there in 10 mins. Well it's a 15 min drive in rush hour. So I got bumped. The lack of care or customer service is disappointing. I would recommend somewhere else for the one stop shop. This place is not it The fact I have to give a star just to send this review should be telling. I would'nt give them one if I had to.

I scheduled an appointment months in advance. I arrived at 7:55am for what I believed to be an 8:00am appointment. The receptionist told me that my appointment was at 7:45am and that because I was late, I would have to reschedule for months out. The building was nearly empty and she did not even attempt to contact the optometrist to see if I could be seen a few minutes late. Terrible front desk service and little appointment availability. I will not be returning.

Dr. Nelson is the best! She really takes the time to explain everything. Amyra, forgive me I'm not good with names. Let alone spelling them. She was amazing too! She made sure she got the prescription just right.

I’ve been going to this Pearle Vision for years and I wouldn’t go anywhere else! First, the eye exam with Dr. Mihelic is very comfortable and he always makes sure that my eyes are healthy and that my prescription is just right. Then the staff on the glasses side are all so helpful in selecting glasses, figuring out insurance, and placing orders. For the first time ever, I had a problem with my lenses and Cheryl took care of the problem and ordered me new lenses with no questions asked. Her fast handling of the issue and excellent customer service was so appreciated. I couldn’t be happier with the entire process and with this Pearle Vision!