Reviews

What a wonderful place!! All the tests are so quick and easy, and the staff are so friendly. They have alternatives to dilation and the puff of air, so the exam is really comfy and the frame selection is nice. Great spot!

Dr. Heidi is absolutely amazing; she’s very thorough and ensures all of your questions are answered. Every single staff member is extremely friendly and quick to help. I haven’t been this impressed with a medical office or place of business in I can’t tell you how long. I’m recommending my friends and family to Mile High.

Dr. Heidi was professional, informative and proactive with her approach to explaining my child’s eye assessment. … More

The entire staff is excellent at what they do. I've been to a lot of optometrist's offices over 78 years and these folks are really, really good. I can't think of one area that is not a 10. Do I recommend them? YES! ABSOLUTELY! BTW: If You are a veteran, they welcome and accept you and your VA benefits with joy and great experience. Go Navy....

Family has been using Arvada Eye Care for many years now, through physician departures and new arrivals. The front office staff has been consistent throughout all of these changes over the years. The practice is friendly, efficient and knowledgeable. My only issue might be with the poor variety of frame choices offered when new prescriptions/glasses are called for. The selection is definitely lacking and extremely expensive. Other than that it’s a great group!

This is a top notch eye care practice. From the time you walk in to the help in their boutique the customer service is informative, warm and friendly. Dr. Wester cared enough to address my specific eye concerns, Becky the tech gave excellent explanations of each test process, Christine was patient, very knowledgable and helpful in picking out frames and lenses. And Holly was friendly and helpful as well. I recently moved to the area and pleased to find an eye care center that I will continue to go to. I felt very well taken care of. Thank you all for your excellent customer service!

I am so thankful to have found Arvada Optometric Center. The staff is so wonderful especially Kay! She made me feel so much more comfortable and calm when going through some scary testing. Dr. Cottrell was very thorough and I especially appreciated the fact that he advocated for me when I went to a retinal specialist who missed something. He also took the time to call me when I was having some concerns following my diagnosis. I felt very well cared for here and hope I can find a place just as great in my new state!

I want to express my appreciation to Arvada Optometric Center after my visit this morning for an eye exam. I received a gracious greeting at the desk and was promptly taken into the back office to begin the examination by Christiana (I think) who turned out to be a long-time neighbor that I'd frequently seen at a neighborhood park over many years! Anyway, the exam seemed complete and was then reviewed and continued by a very nice lady doctor (I'm old and my memory is not great.) She, too, was thorough, informative, and pleasant. Finally, another nice lady took time to look through glass frames for my prescription. Everyone was gracious and easygoing. I recommend this business without reservation.

My kids and I visited last week. It was a great experience. Everyone was friendly and personable. We'll definitely go here for our next eye appointments.

TERRIBLE experience(s), POOR communication, Unprofessional front desk staff/assistants, and BAD system for getting patients taken care of - WILL NOT go back to this clinic!!!!! My first experience was not great due to a power/WiFi outage and I was unable to have my full tests run, but I liked the doctor when I was able to see her at my first visit. I had to reschedule my main test (due to the system being down) and came back today for that; however, after arriving 30+ minutes early to my appointment and then waiting a FULL HOUR past my appointment time I still had not been called back! I left VERY FRUSTRATED and STILL did not get my test run. The office staff did not apologize or make any effort to get me taken care of, the way I was treated was AWFUL and not acceptable. I hope the doctor gets better staff to take care of her patients, because she was great! But, I will not return - solely due to my experience from the front desk staff!!!

We had gone here for a couple years and had no issues. However, their customer service has gone down. I went in to get a pair of sunglasses. I was told the lenses I wanted would take 3 weeks. When I called to see if they were in, I was told they weren't and they didn't know why and would call me back. After not hearing from then again for 3 to 4 days, I called again and was told they would call me back. I never heard back from them so I called the next day and was told my glasses were in. When I went in to get them, they had ordered standard lenses, not the ones I paid for. After waiting another 3 weeks, I called to see if they had arrived yet. I was put on hold for 5 minutes. I was told they would be mailed directly to me (I requested them to be mailed). I asked her to check to see if they were actually going to be direct mailed or go to them first. She put me on hold for 8 minutes and had completely forgotten about me. Then said only contacts would be direct mail. So this point I'm waiting on a call back but don't actually plan to hear back from them. Overall I'm really disappointed in the service I've decided l received the won't be coming back again or recommending them to anyone sad to say.