Reviews

I visited Frame + Sight Optometry last month and received great care from Dr. Truong! The office is brand new and absolutely beautiful. I love that they carry some designer frames (YSL & Gucci) but also smaller independent brands as well. I ended up with a pair of Eco frames and have received so many compliments since wearing them. The office staff are so nice, helpful, & patient too! We came there with our 3 little ones and they were really accommodating. Check this place out, you won’t regret it!

Dr. Kaster is the best eye doctor my family has ever had. He is very thorough and has always been kind to us and patient with our youngest when he was little. The staff always have a smile on their face and are happy to see you when you come in. I cannot recommend them enough.

She successfully diagnosed and treated my daughter’s strabismus. She no longer needs glasses. She also surgically corrected my wondering eye after many years.

This facility is the worst when it comes to being on time. Typically it’s a 2 hour wait time and the worst part is when you’re finally seen by the Dr he nor his nurses offer absolutely no apology!! They actually get snippy if you complain about the wait time. Our last appointment was at 2:15 the Dr finally saw us at 4:09, for a total of 7 minutes for an eye injection. Of course sitting in the waiting room that long I spoke with quite a few other patients and they said the same thing, except some of them said they have waited up to three hours past their appointments to be seen. The Dr we see is Dr Hutchins.

I starting seeing Dr.Shaba in Jan. due to awful dry eyes. Saw her today and eyes have improved greatly. Dr Shaba is knowledgeable and continues to attend seminars to inform her on how to keep current with the latest techniques to help her patients. Her kindness and time with each patient goes over and above must Dr.’s I have ever seen. I would highly recommend her and Crystal her assistant is also wonderful!!

I went in for a new patient appointment today and I cannot say nothing but great things about Vision Care Cumberland. The front desk staff are very friendly, professional, and welcoming. The esthetics of the practice is very modern with high tech equipment. I did not have to wait long at all to be called in. Ricky was great! He was very professional and helpful. He asked questions and prepared me before the doctor came in. Dr. Wright is amazing! He took his time and provided a very thorough examination. He made sure all my questions were answered and explained things in the manner I was able to understand. I am happy I found this practice and look forward to going back!

Honest and professional. Saw Dr. Harris for a consultation/second opinion. Now my new ophthalmologist.

UPD response to Dr.Kristin I have an excellent insurance that covers my routine yearly eye exams and it doesn't need to apply as a medical. Initially I told Dr.Kristin that I have blurred eye and I would like it to be checked as a matter of fact I did had eye irritated but my most concern was that is was blurred. After checking you said I am fine. Nothing medical was performed during the appointment. Dr. Kristin you yourself said that you will process the refund because it was a regular checkup. I requested an appointment trough ZocDoc and I specially called office to make sure the visit will not cost me out of pocket. Your office confirmed me an hour before my appointment when I called that is fully covered. Maybe you should train your staff better because there is a lot of misinformation they are giving. As well as an eye exam not necessarily means prescription glasses! I been to an eye exams before...Eye exam can be done once a year to check your eye health and vision. my in fact was excellent, Dr.Kristin confirmed. Please don't fool people... here is definition so other people will not feel fooled paying $95 out of pocket. Comprehensive eye exam: Performed by an eye doctor and includes a series of routine vision tests that not only test how well you can see, but also check you for vision problems and eye diseases. This is often done once a year or once every two years. If you have vision coverage, your plan likely covers an annual comprehensive eye exam, but check your plan documents ahead of time. BE AWARE OF FRAUD!!!! Before made an appointment I filled all the paperwork on their site. I called them if they accepted my insurance and If everything is fine before I come and they told me they will call me back. They never called back so I called few hours before my appointment and they said yes we take your insurance. I specially ask them if I don't have to pay anything out of pocket. When I arrived they told me that I have to pay $95 because it consider as a medical visit and since it was a weekend they couldn't call my insurance either. After examination Dr. Kristin told me I don't have any problem with my eye and they will put it as a regular exam and they will refund me money. After few weeks I called them to ask where is my refund and they said they will refund me a check. After another hour I get call from a very rude gentleman (same that told me to pay upfront during the appointment) and say they cannot issue me a refund because its a medical visit. I told him DR. Kristin told me it was a regular exam. He said no, she performed medical treatment and I ask which one? He said she put eye drop in your eye. I said I know how regular exam is done and she did put eye dye in my eye to see eye in the machine. It's a standard procedure for the eye exam. She didn't perform nor prescribed nor gave me anything, she said my eye is totally fine. I am contacting my insurance & credit card company and reporting a FRAUD! They specially tell you your insurance cover and then when you come they ask you to pay cash.

I met with Dr. Tiffany Zhang, for the first time, for an emergency situation I was having with my eye. She was very pleasant, knowledgeable and took her time with me, despite having a busy day. The office staff is also great!!! Thank you Dr. Zhang!

Dr Grosso always takes the time to listen to all of my worries and concerns..And after a very complete and thorough exam he will answer all questions to relieve my concerns and explain everything. His office is very clean and I was seen in a very timely manner. The nursing staff is very knowledgeable and friendly. Definitely recommend this office and Dr. Grosso.