Reviews

Beware of hidden charges!! Especially if you are a new patient. Apparently, they have to do the “full checkup”, which entails additional $300 that the insurance won’t pay for! And!! They won’t tell you, that they do it. No transparency in the bill. Never had this type of experience. And the lady on the phone was extremely mean and rude when I ask for explanation.

The Optometrist assistant and the front desk was very rude to my husband back in 2016 . Of course, my husband was shocked and because both my husband and I have been patients of Dr. Robert Filer since 1996. Dr. Filer did a wonderful job on my husband's laser surgery and ophtalmic lens treatment back in 2016, we were very grateful for Dr. Filer's great skill. We have obviously admired his expertise. However, his front office staff should be carefully selected. Because of the trouble we experienced with the front office staffs' rudeness behavior back in 2016 we're hesitant to return. We've decided to seek out other ophthalmologists. Doctor was either not informed about it; nor, did he care to know about the terrible staffs' rudeness to his patients. We were very emotionally hurt and shocked by their front office staffs' behavior and wanted an explanation. Therefore, I am letting everyone know by writing this review on the staff's rudeness. Hopefully they have changed.

Worst ever optometrist = Dr Hamill. I saw Dr Sin and Dr Ali. They left (although this office still has their names on the sign). He is disrespectful (I called 3 times regarding my lenses and he never called back). But most egregious error was that he never read my chart. I have macular degeneration and he did not know, he didn’t see it and he’s unable to work the application on the computer. He fumbled around during my appointment. I wasted my insurance and then had to go to a knowledgeable doctor and pay out of pocket. My new doctor confirmed even more items he missed. If you value your eyesight then go elsewhere with someone who is competent

It takes true passion as medical professional to treat all patients equally. That is how I felt with my 1st and subsequent visits. Highly recommend!

They wont accept new patients.

Justin is the the best I have worked with. He was very patient, helpful and knowledgeable. He talks clearly and concisely. He is also very skilled and helped me with some measurements. I wanted glasses for a frame I got outside of the store. He went over the different options with me in a clear and concise manner, so I was able to make well informed decisions quickly. The entire buying process was so smooth. He did not sell me anything I don’t need and I appreciate that. There was another staff, Alex, and he was also very helpful. The store itself is very clean, conveniently located and well organized. I hope they keep the San Mateo location. I wish the store well and I hope Justin/Alex get the credit they deserve.

I got my glasses here in 2020 and had a great experience. Needed to adjust the prescription a few times, but they worked on it until everything was perfect. Fast forward three years, my glasses started to bend out of place after being in their case for so long. I went in expecting to pay to get them straightened and they did it for free + gave me a brand new case. Highly recommend!

Came in today and got my sunglasses fixed within 3 minutes. Service was fast and the associates were very professional and friendly. Highly recommended!!

They are very helpful, friendly and their facility is very clean. I was able to get my glasses without any issues.

Good Service!