Reviews

Dr. Cundiff was amazing. He was exam was thorough. He was very knowledgeable about how to get my prescription right and how to look for any potential problems that might arise. H was also very nice, respectable, and polite. That's what you need in an optometrist. I recommend Dr. Cundiff very highly.

I am.very happy with the service. With there being said I am not in agreement with most of the reviews. Felt That They generally cared about us and took a really great amount of care to explain everything I did not feel that the office was not clean I fell a get was very clean very nicely set up also they had a wonderful selection of glasses to pick from. The doctor is very personable nice and warm personality. t The people that were working behind the counter again nice warm helpful and really good attitudes. I would have no problem recommending them to my family and friends Some of

I had a surgery done here in 2023, i owed 3 bills for it with them being one of them. Out of the 3 they are the only ones that treated me like a person. I was unemployed shortly after the surgery and they put my bill on hold so I could get income before paying. After that i set up a payment plan and there was some miscommunication so it was 'completed' for an amount less than i owed and the remaining ended up in collections.... When i called them they determined they would reverse the collections and write it off instead of penalizing me for it. I tried not to cry on the phone but I am so appreciative of them treating me like a human being and working with me to get my bill with them addressed, especially during a time where i was unemployed for 6months and every other bill owed expected me to just magic the money into my account. This was such a blessing during a insane time of my life!

They gave me the wrong RX for my glasses. I had to pay another Dr. to give me another eye exam

TL;DR The principal optician made a number of remarks I found shocking and hateful and I should have walked out. I do have good things to say about most of the staff here, but I will start with the worst part. Throughout my exam and consultation, the optician repeatedly made comments that made my blood boil. I should have walked out three times, but I was too timid. I regret that. For example: When I said that the style in my home country was for more basic glasses and that anything more was considered flashy, she referred to the Irish as 'a simple people'. I told her repeatedly that I needed the glasses as soon as possible, as I had to urgently fly home to Ireland to visit my dying Father. She told me that the only way to get my glasses in time was to use the 'floor model', the ones worn by countless customers. She made repeated reference to my colleague who was murdered at work, despite my pointing out that she was a personal friend of mine. She told me it wasn't surprising, as we work with the chronically homeless. More than once she referred to the chronically homeless people I work with as a Case Manager as 'you know, those kinds of people'. She upgraded my lenses at an extra charge without consulting me beforehand. When I asked that she give me the cheaper option as my insurance wouldn't cover it, she shook her head as she changed it. A thoroughly unpleasant person I hope to never see again, in any capacity. The good? Literally everyone else there was delightful. The younger technician/practitioner who conducted the initial tests was friendly, fast, and professional. The person that answered the phone when I called was wonderful. Even when I called to cancel the order and request a refund, which was processed almost immediately. The office is immaculate with a beautiful view. It is a shame that it is wasted on this person.

Nice staff, especially Bryanna who helped us. Dr. Murphy was very friendly and informative. This office has a better selection of frames than the other office I visited. They even offered to show us backstock if we didn't find anything on the floor. Highly recommend this location. Great experience all around.

I have been seeing Dr. Tonner for several years. He is very kind, knowledgeable, understanding of my needs as a patient and has a great, wide selection of frames. Also, he makes up the glasses right in his office which is very convenient! Most definitely recommend him.

Thank you for your help, I'm from our of town and my glasses broke. I went in for a repair and Jodi ( I believe that's her name) was super friendly, helpful etc. They knew they had someone that needed help and did so without question and the bonus, didn't even charge. Thank you for your kindness duringa stressful morning

From the time I entered the building I was greeted with smiles. Check in was easy and the staff was friendly, knowledgeable, and welcoming. The lobby is clean, bright, and inviting. I was called back by the nurse within minutes and had very little wait time. That nurse, or eye technique explained things as she went and quickly made me feel at ease. Dr. Dawson took the time actually listening before answering my questions as he thoroughly examined me. It was a great experience! I highly recommend this location and Dr Dawson!

This is the only eye doctor I’ve enjoyed going to my entire life (and I’ve been wearing glasses since I was seven)! I recently moved to another part of DFW but I’m still driving out to this practice! The doctors here are personable and patient. They really take the time to inform you and answer questions. My prescription is really high and I found most other places didn’t bother to spend a lot of time with me on the actual exam to find where my vision truly was (much more difficult at higher levels). I always feel confident that Dr. Dinh is looking out for what’s best for my eye health and he is one of the only doctors where I fully trust his opinion. During the shut down they even opened up the office for me, because I knew my vision had changed and I needed new contacts urgently as my glasses were far out of date. The people at the desk have also been very kind and helpful with my questions.