Reviews

do not go here they say someone picked up PAID contacts when they were not picked up, they needed to review the cameras. Refused to return my money whoever the manager is there is beyond rude still have no contacts which is ridiculous.

If I could give Half a star I would, what’s the point of an appointment if you’re still waiting for hours! Mind you my appt was made 6 MONTHS IN ADVANCED. Not at all professional, there are associates talking about dating each other and flirting right in front of you, so awkward just waiting! Do better

Most of the times I have been there have been pleasant but only three times I left discontented. First being on a visit, prior to it I was told my eyes weren’t going to get dilated so I went without driver. Short time in, they put drops in … More

Disgusting and unprofessional, I made an appointment which was a month and a half away, than I get a call 2 weeks before they canceled my appointment and moved it 2 weeks ahead. Than a week before they cancelled my appointment and I said forget it not worth the trouble from you guys. Absolutely disgusting and unprofessional.

**Update*** got my new RAY BAN META Thanks Sydney Greene for suggesting the meta lenses the clarity is out of this world and thank you DR LOUIS ALLEN for being patient with me and answering all of my questions !!! Thank you Paula for assisting with my purchase and picking out the Oakley brand I love them!!!

Truly, there is no better place to go for glasses and contacts. Paula is a shining light to how amazing this optical center truly is. When I first met Paula I saw the vigor and true greatness when she tackled my optical issue head on! The system wouldn’t allow for a warranty exchange which I paid for, but Paula not being shy to a challenge - took it on. She went thoroughly through the system, saw I indeed paid for the warranty and rectified the situation immaculately. I’m extremely happy with the service at Target Optical on Rosedale and will definitely come back. I highly recommend her and all the associates there. God bless, Paula and God bless America. 🫡

Target Optical was amazing! We finally received a diagnosis from Dr. Leo after years of testing at other facilities, then Target optical employees helped her pick glasses and explained the whole process to her. They were so patient and kind, and very informative. She’s so excited to be able to see!

After 10 years of being a patient, a random fee was added to my account for a missed appointment during a PANDEMIC (Which i didn’t get a courtesy call for). I haven’t been there in 3 years yet they won’t waive a $10 fee that i wasn’t aware i would get? Then the next day the lady claimed it was $25, after verifying it was $10, the manager, or whomever i spoke to still didn’t waive it and now I’m looking for a new provider because his staff is rude, and unwilling to cooperate with social security patients on fixed incomes. They’re willing to add on fees without notifying the patients of the possibility. Unacceptable. Such a great doctor, terrible staff. Don’t EVEN get me started on waiting MONTHS for an appointment, and still waiting HOURS once we get there. The fact they’re billing me $10 for a missed appointment when i have medical & Medicare they can bill ..and their waiting room is fully packed everytine i go. I’m pretty sure they double booked appointments. Shows how cheap they are. Really great that $10 means more to you /Dr Holiwell than a 10+ year doctor - patient relationship. I’ll be finding a new provider. I’ve only stuck with him out of loyalty anyways.

Wouldn’t recommend. Wait time was 1 1/2 hours from appointment time. When it was time for my child to be examined I was told I couldn’t accompany my child due to Covid regulations. I don’t care what Phd or title anyone has, I don’t allow my minor daughter to be alone in a room with any male person under any circumstances. I find it inappropriate and will never come here again for any services for my family.

Absolutely terrible experience. Waiting in the lobby for a follow up for 2 hours makes me wonder why I bother scheduling an appointment. I am thankful I found this out before scheduling my kids appointments. The staff is nice, but have no recognition of the fact that people live busy lives. The Dr walks as slow as a snail and may need to retire soon. I believe he may have been a great doctor in the past, but I would not recommend this place to my enemy!!!!!

Ryan, Thank You so much for handling my transition to contacts and providing excellent customer service while shopping for glasses!!! The whole team from doctor to other associates like Madelyn were working so well together and made myself feel extremely comfortable. Best prices in town before discounts, which apparently run all the time. If you have any questions the team on Rosedale hwy will have all your questions answered and walking out with confidence in your purchase!!! Thank you again and Happy Holidays!!!