Reviews

I really appreciate Dr. Quaranta. He is patient, friendly and great. I have been going here for a few years. My husband (who doesn't like doctors, really liked Dr. Quaranta's approach) and recently my daughter (who was great with her). Normally medical offices will have great doctors, but not so much on the staff. Here, that is not the case. Everyone I have worked with, is so patient and helpful. They are a lively and caring team. I highly recommend this office!

This was my first experience with this office. It was fantastic. The ladies at the front desk were so nice and welcoming even though they are making the move to a new computer system. The lady doing my exam was equally as great and actually had me laughing. Dr Lewis was very kind and made me feel at ease and was very informative.

I will start out by saying, if you are in need of cataract surgery, reading this will help you differentiate between a great practice and a not so good one. I waited until I felt like I could say that my surgery was a success, and it was. Last December, I knew I needed to have my lens replaced. I went to a very large competitor of Swagel Wooten. The process consisted four visits that would lead up to the surgery. At my second visit, I was told that I have to choose which lens I wanted. They ranged from $9000 to $0. Being on a fixed social security income, I asked about the zero cost one. The doctor told me it was inferior and made me feel like I was doing something wrong. I then went another office to set up all the scheduling for the remaining appointments. There again was asked which one I wanted and was told that the best one was what I needed. After I got home, I felt horrible not wanting to spend upwards of $9000. Then I did something that I haven’t done before, I called Swagel Wooten. I told the receptionist of my experience and she assured me that there would be no hard sell there and that most people took the free lens. What I relief! I wasn’t a second class citizen. My first office experience was great! Everyone was knowledgeable and professional. The four office visits were done with just one. Dr Stutz was fabulous. No pressure and completely informative of the next step. The surgery went very smooth and a complete success. Do yourself a favor and call Swagel Wooten first!

Staff were knowledgeable, professional, and caring. The visit was thorough and all my questions were answered, the staff even made a referral appointment for me. Highly recommend !

I've been a patient for quite some time and have dual insurance coverage to help with my eye care expenses. Despite this, I still find myself paying a significant amount out of pocket, nearly $200 every three months multiple times a year. Recently, my prescription changed significantly, causing discomfort with my current contacts and rendering my glasses outdated. I've been experiencing difficulties, especially while driving, due to my vision issues. Although I usually buy a three-month supply, I ended up having to replace some defective contacts, leaving me short. I reached out two days ago, hoping to get a temporary supply until my upcoming appointment at the end of the month when I plan to purchase glasses and a three-month contact supply. Unfortunately, they forgot to call me back, and when I followed up. I've been a loyal customer and have invested a substantial amount in their services. It's disheartening to feel this way, especially during the holiday season when I want to spend time with my family. I understand the importance of having glasses closer to my prescription, but the lack of support in this situation is frustrating. I hope they reconsider their approach to patient care. I'll be exploring other eyeglass providers and reporting this experience to relevant organizations, starting with the BBB, health insurance and their corporate facility. Living without clear vision is incredibly challenging, and I believe they should do more to support their patients.

I would recommend visiting another eye doctor. I visited here last week due to eye pain and after a brief look at my eye, the doctor told me it was due to the eye drops I was using (the same ones I'd been using for months without any issue at all) and recommended me different ones, saying the pain should go away in a few days. It did not, and I could tell my eye issue wasn't about the eye drops so I went to another doctor to get a second opinion, and upon examining my eyes he immidiately noticed the issues within seconds and prescribed me with the proper medicine. It was such a relief and made me question the knowledge of the doctor at 20/20 Image Eye Center. I wish I had visited the second doctor first, but I have now learned my lesson. Not to mention my eye exam at this location was $40 more! So you are paying more money for worse service.

Rating: 3 stars for the optometrist, however, the unprofessional conduct of the front staff significantly impacted the overall experience. My husband visited the optometrist as a new patient due to worsening eyesight, particularly while driving at night. Although I was not present at the appointment, I received a text from him upon arrival, expressing dissatisfaction with the staff’s attitude regarding his insurance, making him feel like an inconvenience. It transpired that the front desk worker had accessed the wrong insurance information, and she persistently questioned him about missed phone calls despite making six attempts to confirm his appointment. As someone working in the medical field, I understand the importance of patient care, an aspect that was sorely lacking in the front staff’s conduct. The front staff serves as the face of your company, embodying the entire guest experience. It is crucial to select and train them meticulously, ensuring that each patient’s encounter is positive. Patients should never be made to feel burdensome, as their well-being should be the ultimate priority. If your employees exhibit unhappiness or rudeness, it is imperative to consider replacing them. Aside from this concern, the optometrist’s performance was commendable. Although we are open to giving this place a second chance, we earnestly urge you to address and improve the overall attitudes of your staff.

My eye issues are not at all straightforward, but Dr. Charlotte really took the time to find the best solution for me, taking into account my lifestyle and preferences. She did a really careful and considerate assessment, and I am very pleased with the outcome. Highly recommend, these guys really do care about finding the right solution, not just processing you and selling to you.

My experience at Sun Valley Eye Care was great from the beginning. Scheduling was easy, the front staff was very friendly, and Dr Pham is very knowledgeable and professional. Dr. Pham took time doing the tests and explained to me very throughly my eye condition. I have recommended this facility and Dr Pham to my family. Now we all get our eyes checked by him. I am very satisfied with Dr Pham and his team and I highly recommend it! Isabel

I've always got good service here. I'm very happy with new glasses, and progressive lenses. I quite appreciate that my glasses got replaced promptly after the the lenses were damaged within warranty period. Highly recommended.

Dr. Kian was my doctor for many years through many procedures. I had the deepest respect for him and his other doctors. I was so sad when he passed.