Reviews

Dr. Grendahl is great. The office is chaotic and does not prioritize any sort of patient experience. Something pediatirc doctors office are usually pretty good at. My son has about 20 medical providers, this was our 5th doctor’s appointment this week - so no front desk lady - I don’t recall if I went online and submitted any forms ahead of time - and no, it’s not because I don’t use the internet. Appointment text said 2:10. (But doesn’t bother to make mention of filling out paperwork a head of time??) Actual appointment 2:15. No biggy, so wait in lobby. 20 minutes goes by before we are in the exam room…and doctor arrives 30 minutes later. Then when we dilate eyes, we get kicked out of the comfortable exam room (so gather up all the kidos stuff) and told to wait in the lobby for 30 minutes. (Cool, I can sit in the exam room bored for 30 minutes waiting on the doctor but can’t sit there for 30 minutes while eyes dilate.)This place is a hassle for sure. So glad my kid doesn’t have any major vision problems and we only have to do this once a year based on my child’s complex medical condition.

The doctor’s experience was great, but the 1-star review is for the service received at the front desk. My husband took my daughter in for an eye exam, referred to by our pediatrician. When they got to the office, the lady at the front desk did not acknowledge him. He asked her if he needed to complete a new patient form and was ignored. Another lady who was on the phone asked him if he had been help. Then after the appointment, he requested for an itemize receipt, so that we can submit it to insurance for reimbursement. We were only given a payment receipt (a receipt showing that our card was charged). What we wanted was an itemize receipt that shows the breakdown of the service. I called back and the same lady said that he didn't request for a "Super Bill" which shows the service provided that day. If he did, they would have provided one to him before he left. She made it seem like it was his fault, and he should have known. We do not work there to know what a "Super Bill" is. Even though the doctor was great, we will be going elsewhere in the future. Please consider hiring someone who wants to be there.

My mom saw Dr Grendel and she's just amazing. She had corrective surgery done by her and she is so incredibly through. She really takes her time with her patients which is probably why you are in the waiting room so long. But the waits are worth it for how sweet and knowledgeable she is.

This is my second year with Adventures in Eyecare and I’ve enjoyed every visit. Dr. Brian Cin is personable and makes you feel right at home. He is knowledgeable and incredibly helpful. Thanks for taking care of me!

I don't actually want to have adventures with my eye care. I just want to have a simple and easy process. That's what I got here. The front desk staff were VERY helpful at shopping and I love the glasses that I got. I have the perfect par of glasses thank to the team here.

Dr. Cin is awesome. I had a major eye problem, and he was able to see me right away. He truly cares about the people he sees. His staff is very friendly and helpful.

I've been going to Dimond Vision clinic for 6 years and would absolutely recommend it to anyone. Dr. Frank's a real one and Stephanie H. helped me pick out theeee cutest little frames ever. She was super helpful and hella hyped me up. Love love love all the staff at the clinic!

Cher B., ABOC at Dimond Vision Clinic was amazing she helped my husband and I find the perfect glasses. She was friendly, patient, and helpful finding perfect frames for my husband and I. We have gone to Lens Crafters for years and they were so unhelpful trying on frames their response would be “too small” without trying to help you find the perfect frames to fit my face. It was frustrating. From now on we are going to Dimond Vision Clinic for all our eye care needs they are family oriented with a welcoming vibe and clean waiting area.

I've been coming to Dimond vision clinic for years and have always enjoyed my visits with Dr. Kjome. He is friendly and provides helpful advice. On the other hand my visit with Dr. Frank yesterday was completely unacceptable. When discussing patient history, I explained that I was having to use my contacts for longer than ideal because of financial reasons. He was rude, judgemental, and confrontational, insisting I give him a good enough reason for having to ration my contacts. I won't be back.

A friend needed me to accompany her to Makar Eyecare this past week and I was very impressed. The staff was professional and accommodating and the facility was lovely. The comfortable waiting area included a great space for kids. Their selection of glasses was very extensive with frames available in all colors and price points. Dr. Clark took his time to explain procedures and answered all our questions patiently. With weekend hours they are able to accommodate those with hectic weekday schedules as well.

The doctor I worked with was VERY nice and professional but….holy cow this place’s billing department cannot get it together. I am not sure how in the matter of 8 days, my bill went up almost $150. Like yeah I know I should’ve paid the first bill right away but that’s a little challenging when you’re traveling. I really only ever go to Makar because they have last minute appointments available. DO NOT come to these guys unless you enjoy paying random bill amounts at different times. I’ve been to them 3 times and it’s the same case every time. Save yourself the headache.