Reviews

My family have been a long time patients @ Makar and recently the communication and service has gone downhill. We had issues last year ordering contacts, but I gave them a pass due to Covid etc. This year has been the same. I’ve got a kid out of state and trying to get his contacts ordered and delivered to the correct address is proving ridiculous! But you can bet my massive payment went through immediately. Very disappointed. Good luck getting anyone on the phone either! Multiple calls/messages and no return. I called 10 times today before someone finally answered. And we still don’t have contacts.

Unfortunately I felt compelled to leave this review after several rude interactions with the front desk staff or whomever picks up the phone at this office. Sadly these reviews are probably not viewed by the business owners but the customer service at this place is extremely lacking. Calling to make an appointment, ask for follow ups, or anything really is met with incredibly rude, short, and unkind responses. Certainly makes me want to take my business/health elsewhere. It's very unfortunate because the doctors, Morgan in particular, are consummate professionals and their patients are being negatively impacted by the office staff.

Dr. Shatten examined me after being hit in the eye with bear spray. This office was somehow able to get me in for a same day walk in appointment. The front desk staff, employees in the exam room and Dr. Shatten were all amazing. I can’t recommend this place highly enough. They have enough staff to get people in same day somehow? This place is THE alaska eye hospital. Thanks Ophthalmic Associates!

After several tests I learned that my vision is 20/20 and my eyes are doing well. At my age I expected to hear my vision wasn't as sharp, but the doctor said I'm doing well. If you're visiting the Ophthalmic Associates I hope you have positive news too, however I'm confident that you're in the right place no matter the situation. Parking is a little strange here, but there is a parking lot next door and it's free. Make sure the parking sign says, "Ophthalmic Associates" or you're in the wrong parking lot. There are stairs, many stairs, so expect a mild workout to visit the waiting rooms and restrooms. Cell phone coverage was fine downstairs, but the Internet connection will be much slower. If this review was helpful please click the Like button.

Wonderful eye Dr here and the office staff are tremendously helpful and kind. I even stopped my free eye Dr to come here and pay. Because they're that good. 🙌 thank you! …

Highly recommend!! I had an infected tear duct and they managed to schedule me in 2 hours after calling to be seen. The staff was incredibly friendly, kind, and efficient. I'm usually a nervous wreck at the doctor's but I immediately felt at ease here. I will be making them my primary optometrist!

The humans at this place are magnificent, extremely polite, very welcoming and respectful. I appreciate the ability to receive texts and text back. I get immediate response and they do everything to accommodate my busy schedule. Dr. Smith is the best and I am happy to be their patients. Highly recommend this place.

A+ for the services! Dr. Huff is super nice and very professional, Shout out to Pearl who help us find our perfect eyeglasses and giving us the best accomodation. All staffs are super friendly. Keep up the good work!

I took my 4 girls there this year, the staffs are very nice and welcoming. And there is no wait time at all. Wr signed in then 2 minutes later we got called. Very good experience.

I’ve gone two years in a row now and have had a wonderful experience, Dr. Adam Huff listens to my concerns, treats me with respect and doesn’t talk down to me. I’ve had multiple eye doctors in my life who didn’t listen or couldn’t help give me a prescription that actually helped my eyes, the staff is all so kind and friendly, I would recommend everyone here.

I was seen for an eye exam they wrote me a prescription, order glasses from an online dealer got the glasses and the prescription was way off I couldn’t even see in them, I was so frustrated I waited a bit to back in touch with them. Then once I did they told me it had been too long and that I’d need a new eye exam that would be out of pocket. Terrible experience, go somewhere else.