Reviews

I have worn glasses for the majority of my life and this is by far the best experience I’ve ever had. Last year, I went to Piedmont for their glasses selection. I worked with Julian. He was extremely patient with me and helped me maximize my benefits. I was so impressed with his service, I decided to actually get my eyes checked by Piedmont this year. Dr Barrows was very knowledgeable and diagnosed that I suffered from dry eyes. He provided me with the tools to help with this problem and my eyes feel dramatically better. Julian was there to help me with my eyeglass selection once again. As always, he was very attentive and patient as I am quite picky and was looking for a certain style of glasses. With his help, I found the perfect pair. I am so happy I found Piedmont Eyecare. They are in a class of their own!

Everyone was very friendly and very helpful. We transferred eye doctor's because a well known practice in the area didn't accept our insurance anymore and that experience was unexpected and unpleasant. I googled everywhere to ensure I found the right location and I did. They were able to get me in asap and I am more then appreciated they did. Thank you =) Dr. Daughtery was very friendly and the whole process from start to finish was great. Thank you Horizon Eye Care! I highly recommend. =)

The energy was great in Dr. Rouses’ office. He was very attentive and good at explaining what’s happening with my eye. The staff made me feel like I was welcome and in the right place.

My eye doctor is the best! I'm so thankful he saved my vision and I followed all his instructions and with time my eye has come along way. Folks please stay on top of your diabetes and with the help of your PCP and eye doctor. We can do better with our health 🙂 …

I was very Impressed with the customer service I was given by Stacy on 2 different occasions. She was patient, intelligent and very helpful. She showed a strong knowledge in the different lenses and services. I was very Happy with the experience, and I appreciated her professionalism.

Unacceptable customer service. I booked an appointment on-line myself as you cannot call to book an appointment and booked the appointment a week and a half out. I took time off work arrived 20 minutes early and was told my appointment time was given to someone else. Do not recommend as it is not considerate or professional to have an appointment moved with out notice. I did not receive and email nor phone call informing me my appointment was canceled. I would never expect to arrive for an appointment I booked at a Dr.’s office only to learn when I arrived that they had given it to someone else. When I spoke with the manager and explained this is not acceptable and I would take my business elsewhere I was met with complete indifference. I would not wish for anyone else to waste their time planning for an appointment that you may or may not have when you arrive.

I wanted to explore the possibility of contacts so when I scheduled my appointment online I requested a contact evaluation. There was no mention using the online scheduling portal that there was or could be an additional fee for the service. Since I've never had contacts before I assumed that if there was a fee that it would be covered by my insurance. I get to the Randolph Road office here in Charlotte, fill out the paperwork, again no mention or discussion of an additional fee, and I sit for my eye exam. When checking out I am told that I owe $123 for the contact evaluation so I reluctantly paid it so as not to make a scene and figured that a call to corporate would yield satisfaction in the form of a refund. There is NO customer service number for MyEyeDr so I had to wait for them to call me after filling out an online complaint. When the corporate office did call me they stated that they could not offer a refund and to basically go pound sand. I filled out a survey that was sent to my email and the local office manager called me. She acknowledged that they failed to provide the appropriate information regarding the assessment fee and, as with the corporate response, she stated that she could not provide a refund. As it turns out the contacts did not help. Unbelievable that she would acknowledge fault and do nothing to correct their failure. An absolute clown show.

Laura was wonderful. She was one of the best associates I have worked with since I have been going to MyEye Doctor. She walked me through the whole process and she understood my unique situation and helped me find the best eye glasses that fit my face and my pockets.

I relocated to Charlotte and needed a new eye doctor which I'm sure is the common narrative of most people around here. I was curious and read a bunch of Google reviews prior to my visit. I read so much about the service Laura provided that you can imagine my enthusiasm when I was sat down with THE Laura. She lived every bit up to her internet sensation reputation. She was absolutely wonderful, charming, and inviting. Aside from my dire need for glasses, I would continue coming here just to see her!

Laura & Dr Wells were wonderful. Laura was very helpful when it came to picking out my frames and Dr Wells as always is fantastic and makes me feel very comfortable when going through my eye exam. The front desk receptionist Shaniece is very rude anytime I have an encounter with her no matter if it’s in person or on the phone. She gives off the attitude as if she don’t wanna be at work. It’s no welcome feeling to the establishment from AT ALL. I swear Dr. Wells is the only reason I come back to this exact location. Thank you!

I ran out of contacts and needed a prescription in a pinch. I was able get an appointment within a day or two. I was greeted with a very friendly staff. The doctor that worked with me had a great personality, was very knowledgeable, and helped me get back to seeing in HD