Reviews

I had an amazing experience from start to finish with TLC. Very professional and clean facility. The employees were the best you could ask for. Natalie took care of me for most of my visits and I couldn’t have asked for a better person to help me through everything. She calmed all of my worries and was very supportive through the whole process. She went above and beyond with everything. I would definitely recommend anyone who is interested in LASIK or vision correction to check out TLC.

Extremely happy with the whole process start to finish! They made me feel comfortable and answered any questions I had before and after surgery. I am seeing perfectly after surgery and couldn’t be happier with the results!

TLC made it easy from the start. The staff displayed excellent customer service. I felt comfortable and taken care from the consultation to my very last follow up service. On surgery day it was quick, painless and everyone was professional making me feel at ease. I would recommend to anyone curious about lasik to go to TLC and get a free consultation. Huge thank you to the Billings office for giving me my freedom back.

I love the doctor. I would have given them 5 stars, but they changed a quote for my contact lenses. Once they found I had insurance they charged me $38.00 more than the quote. I called them on it and it sounds like that is their normal practice, which in my opinion is not a good way to run your business. I think they could also use a class on customer service as well. Would it hurt you to be pleasant.

I can’t say enough about how knowledgeable the staff here is. Not just the doctor, who informed me of fun facts I did not know about my eyes, but the Lencrafters sales people. If one didn’t know the answer to my question someone else did. They told me about all my lens options for my prescription. They suggested a hi-index lens given my RX. The doctor also gave me the information about the hi-index and how it would help my eyes. The staff gave me their honest opinions about the frames picked as well. They asked all the right questions, like do I want plastic or metal? What shape I want? If I was willing to travel outside my comfort zone? I ended up picking a frame I would have never picked for myself but fell in love with it. After picking up my glasses I was so thrilled that my eyes felt better in the lens option we went with. After wearing it for a few days I’ve noticed a huge impact on my sight. My eyes aren’t as tired at the end of the day and my eye strain has almost completely disappeared with their blue IQ lens option. I will def be returning for another eye exam and their opinion on my glasses. Can be a bit pricey but, if you are blind, you need them, why not make them an extension of you?!? Oh, also I got the 1 year warranty that allows me to fix my lens or frame whenever I want for the year and it won’t cost me an arm and a leg. $50 for a brand new pair of glasses in the year with my script. (Lord knows my dogs loves me almost as much as she loves my glasses.) I was also told my glasses would be 10-14 days. I was excited to get the text that my glasses were ready for pick up on day 7. I can not boast enough about the greeting I received, the help, and the celebration of my new eyewear! Jenny and her crew truly have outdone themselves. I would highly recommend them to anyone. Sending my parents their way next!

This location was awesome. I had a pair of glasses with a broken nose piece and went in looking for a repair kit. Sage, one of the employee’s, walked right up to me and answered my questions, then repaired it free of charge. Quick and awesome customer service!!

I had cataract surgery by Dr. Powers. I think my cataracts came on quickly and during COVID, I couldn't get into my optometrist. When I saw the optometrist, he referred me to Dr. Powers. Dr. Powers was amazing! I now have 20/15 vision. I am VERY pleased! I highly recommend him and the practice staff that was friendly and helpful.

I had something in my eye on Friday at closing time. I had cataract surgery and was afraid I had injured the lens, so I hurried there and Dr. Priddy was so nice, treated and checked my eye to be sure it was ok. I was treated with care, concern and kindness. How refreshing.

Have gone out of their way to see to it I get the best care available. They always listen and explain the treatment received.

I was able to secure an appointment in a reasonable amount of time. The optometrist who examined me ( I didn't get the full exam, since I am also under the care of a retinal specialist), was very thorough and skilled. He was friendly and it was a good experience. The young lady who helped me with frames and lenses was knowledgable, and presented me with a clear picture of cost, in line with what my insurance would cover...she was just the right. mix of informative without being to "used car salesman" pushy. I would and will definitely recommend Shopko to my friends and family.

I'm completely floored by the attitude from one girl. After trying 4 pair of contacts, she told me they would start charging for the next pair I wanted to sample. If that is the policy, fine. But the first 4 should have been a better match. Go to a real doctor, who is in the facility. These doctors are on a video screen and you get someone different every time. Very impersonal. I felt like I should settle on what contacts I tried last. I won't go back there. I did settle too BTW, but only because I intend to see some one else soon. It won't let me choose 0 stars so I guess a 1 is as close as I will get.