Reviews

I am extremely grateful and thankfull I found Dr. Gross' office for my mother's eye care. The office staff is respectful of patients, welcoming, and accommodating. This reflects Dr. Gross' approach to his patients. He is kind, compassionate and extremely knowledgeable. My mother's eye exam was conducted in a gentle, clear and patient manner. Already her symptoms have improved. I highly recommend him!

They called Sat. to confirm that I would be here for my 9:45 appointment. I arrived early to find everyone outside and the office still locked. Some peoples appointments were earlier than mine. The man didn't show up to open the door until 9:45am! No apology or explanation. The fedex guy was even trying to deliver their pkgs, but nobody was there. Ridiculous!

Had a very bad experience just now at this location. I was spoken to rudely and I feel that I was mistreated by the associate who rudely brushed me aside to assist someone else. I ultimately ended up left the store without receiving any assistance and I will never purchase anything from that location. Terrible customer service. Sad but very true.

Where do I begin! Hidden Fee’s, $30 to fix a pair of (MH) glasses if you want them on the spot! Or wait 2 weeks for a free pair 🤦🏽‍♀️. I’m still trying to understand the Office Managers reasons as to why this is not posted in the store! Oh she said “We can’t post everything, but then on the door they posted “ No cell phone use” 💀! It’s all a game, they will put an order to MH, charge MH for the pair I just paid and double dip! On another shady note, my 5 yr old grandson needed glasses, after she runs the billing thru MH the optometrist says she’s no specialist when it comes to kids and has the audacity to refer him to “ A specialist” this is after billing MH for her services, and Yes they knew he was 5! I hate to give BAD reviews but today’s issues was the Nail that sealed the Coffin! Oh and the front desk chick, no 🧠 cells!

This my 3th time trying to make an appointment by phone. They put me on hold for more than 30 minutes. My next plan is to take a 1 day off just to make an appointment by phone. Thank you LCEC

to reschedule an appointment i was on the phone for over 58 minutes and prior to this my brother was another 35 minutes. Their office system is no good. unbelievable. Don't understand what kind of customer service this is.

I called on the dot when they where suppose to open and was told my wait time is 30 seconds.... I waited for more than 30 minutes before the call disconnected. And this is not the first time, One time I called and was on hold for awhile to the point I decided to go down to their office. Luckily I live close by at the time. A Got in my car drove to the clinic had time to park the car and walked in the office while still on hold I waited in line and notice the phones were not ringing and no one was on the phone with anyone else. When I was next in line I told the lady to look at my phone, look at the phone number and look at the time I have been on the phone. She didnt understand because none of the phone where ringing at all for the the amount of time I was on hold. She later told me that the fault is the operators which is in another building in the city and that they dont forward the calls for that they dont do a good job of it. The problem still persists till this day.

Very knowledgeable doctor great personality and very professional I highly recommend dr. Doyle

I been receiving their service since I was 16 years old now I am 20 years old and i still love it. I would never go somewhere else. The Staff are just awesome! I could give it 10 stars if it was possible.

The eye doctor is very nice and thorough. The front desk receptionists are very nice as well. I think my only issue would be the wait for my glasses to come in, it's been almost a month and I walk in and ask them almost weekly because I was told they won't call and let people know they're in so I've tried numerous times. I still am happy with the service I'm just growing impatient!!! I need to see finally!! 😊

wonderful experience. Dr. Huang and the front desk were extremely professional and kind. The booking process was easy, and the appointment itself went by effortlessly.