Reviews

Thank you for the excellent eyecare Dr. Capino took good care of my eye exam. Front desk receptionist was very helpful and kind. I highly recommend Dr Capino

Great service. Amazing staff. Very helpful. 5 thumbs up for sure. The doctor is very knowledgeable. All my questions were answered.

Thank you dr capino for taking care of me and my family for so many long years . We are happy & satisfied with your care.

I wish I had gotten the name of the receptionist at the Bartlett Street office...she has short blonde hair. She went out of her way to get me a sooner appointment at a convenient time when someone at the Chelmsford office had mistakenly told me my appointment wasn't canceled when it actually was. I had to finagle my way to get out of work early and literally ran to my appointment just to have it be canceled. She could tell I was frustrated but was very sympathetic. She made the frustrating experience much better. I will try to get her name

Easy to make appointments, short waiting time, VERY friendly staff.. they fix your frames with a smile and at no extra cost Dr Bolliger retired and was replaced by Dr Young who specializes in glaucoma. The don't accept Wellcare

I came here for the first time on this location and I can say it was a nice and quick experience. The receptionist was really nice and helped me located the office over the phone; as well as the ophthalmologist assistant and ophthalmologist … More

Dr. Wu-Freeman was great and got through the exam in no time at all. There aren't a ton of lenses there, but I thought the ones they do have were all nice. The associates were nothing like some of the reviews I've read here, and to me they just came off like normal people. I was in and out of there within 20 minutes of my appointment

I enjoyed the thoroughness of Dr. Wu- Freeman in explaining the details of my prescription and eye health. I was very impressed in the new technology of taking images of my eye and she took the time to answer all of my questions without rushing the appointment. Overall, I would see her again next year for my annual eye exam. However, when it came down to selecting new frames, I didn’t receive any help from the associates even though I would have appreciated getting some feedback on what would have worked for my prescription and face shape. I stood around waiting for someone to acknowledge me, but not once did anybody ask if I needed help. I finally was asked if I was all set (after 20 minutes of finally deciding on the frame I wanted) and the woman was able to check me out. Luckily, I already knew what lenses to get, otherwise, I feel like she wouldn’t have taken the time to explain to me what lens would be best for me. I just came today to pick up my new glasses, and again, the customer service was sub-par. After telling the associate my full name so she can dispense my glasses, she brought me some other person’s glasses and didn’t even apologize for it. When it came down to dispensing my actual glasses, I wish she took the time to adjust my frames (other than bending down the temple tips), but at that point I just wanted to leave. Overall, I would only come back to see Dr. Wu- Freeman and purchase my glasses elsewhere.

I called the Harvard location twice and was on hold for over 30 minutes. I left a message requesting a return call but no one called me back. The Visionworks systems are not connected so I have to go to another location with my prescription, pick the ones I chose if it’s available, and pay for them there. Do not waste your time with the Harvard Square location.

I have been going to Parelli Optical for probably over 25 years. Every visit has been met with excellence in care and personal attentiveness. The care and attention to individual detail, both historically and currently, instills a feeling they KNOW your case and needs, and proceed with your interest in mind, in collaboration with you. This is whether it is an eye exam, or new lenses. Each done with a high level of professionalism and knowledge. They are also always well organized, friendly, and a pleasure to be a customer.

After being scammed by a local Optometrist, I was skeptical of going out of my way for a place 25+ minutes away without traffic. They squeezed me in a few weeks ago for an appointment before the end of the year push to use up FSA balances. Originally the first weekend opening they had wasn't until January! All of the staff there are top notch now that I have a clear confirmation of my other failed experience. I finally got a prescription that works for me and a pair of glasses that fit perfectly! My previous pair were way too strong in the astigmatism and instantly gave me a headache after 1 hour of wear. The founder, John Parrelli also helped fit me with the best dailies torric contact lenses. Even though he could have advised me to purchase several of the 30 packs he said since I don't wear the lenses too frequently it is better if I wait until the beginning of 2017 when they will release the 90 pack bulk option for even more savings. The staff took their time and care with me when assessing my vision along with considering my previous observations with my prescriptions to customize one for me. I love my new Black Fin titanium lenses and prescription sunnies! Also for anyone else shopping around this family-owned business is one of the few independent places not owned by the Luxottica monopoly! They also have locations in Beverly, Danvers, and North Andover.