Reviews

They have a really large selection of all kinds of glasses. And their lens quality is outstanding. They can fix almost any damage to any kind of glasses. I had a pair of sunglasses that had half frame on top and plastic wire on the bottom of the lens. The wire broke and many stores said they can’t fix it and I should buy a new pair. These guys at Parrelli fixed it in seconds. I was so happy. They also did prescription lenses and the quality is fantastic. Not every optician can make excellent lenses like they do here. I have worked with so many opticians in many years for proscription glasses and I highly recommend these people. Even if I buy my frames elsewhere I come here for the lenses.

I have had trouble in the past with my bifocals. I was recommended to try Dr. White in Cambridge. What a difference! The eye exam was more thorough then my previous place and my bifocals were perfect! I was so impressed that I returned a couple of weeks later and ordered another pair of glasses. This is the place to go to!!

Dr. White is great. He answered all of my questions and provided tons of useful information.

Update: the store lied to the general chain management by saying that they called me, instead they did nothing. Ordered a pair of sunglasses, it has been 3 weeks and it still has not arrived. The associate said that they are redoing it and it is third party problem. Well, you chose the third party for your manufacturing. They did not give any compensation for the delay and just said they could not do anything. Disappointed with the customer service.

This is my 3rd time getting glasses at this Lenscrafters. Anna is terrific - patient, very helpful at figuring out what style might work and helped me weed through insurance benefits. The store is clean and organized and my glasses were ready much quicker than expected. Thanks!

Anna and Jasmine were absolute excellent.Both very personable and made the process easy for choosing my specs. Thanks for being great Lenscrafters!

TL;DR : Do not go here for routine vision appointments! They will charge you as though you received emergency hospital care. I have never written a poor review of a medical provider before, but unfortunately this feels like the final resort. I am lucky to have vision insurance that gives me a no-cost routine vision check-up on an annual basis. However, after going to the CHA Eye Center for a routine vision appointment in February 2023, I was charged $180 in "hospital services." After hours spent on the phone with CHA billing, they still cannot or will not fix this mistake, asserting that because the Eye Center is physically located in a hospital, they can bill separately for hospital charges. They refused to re-code the bill and it seems that I will be forced to pay $180 for routine vision care that insurance would cover if it were coded differently. I previously had nothing but wonderful things to say about the CHA network overall, but this experience has been deeply disappointing and frustrating.

This place is the worst ever. I had to wait months for an appointment and I arrive on time at 10:15 to find a full waiting room. I'm immediately am told ( by a receptionist who takes a private cell phone call while I'm waiting) that the wait will be at least a half hour. Believe me, prior experience tells me it will be a lot longer. How horrible to go through this time and time again ... so disrespectful. I cancelled and made another appointment but who knows if I'll ever come back.

I went to CHA Eye Center at the advice of my primary care doctor. I arrived late but the staff were courteous and accommodating. The assistants and doctors were warm and friendly and took the time to explain my diagnosis and treatment plan. I will be back!

Rob and Trang were exceedingly helpful, knowledgable, patient, and kind. Dr. Cope gave me an excellent eye exam, and I was very happy with my new prescription. I love this SEE location, and highly recommend it, largely due to the awesome team working there. My partner and I ended up walking out of the store with 4 new pairs of glasses.