Reviews

The office is conveniently located, very clean and well set-up. The doctor was fantastic. He explained every step of the exam clearly, knew my chart well, and was kind and friendly. Also, ordering a year's worth of contact lenses was very convenient at the front desk. I highly recommend this office!

Dr. Peña is great- he explains every test, puts the results in context, and explained all of my options well. The staff at the front desk is also very helpful and friendly. I am thrilled to have this place right in Central, and scheduling was super easy!

Organized, efficient, small practice. The Dr didn’t overwhelm me, and was not pushy. The exam was quick, yet efficient, and he promoted prevention (good nutrition, wearing sunglasses etc) for healthy eyes. The office was clean, and modern. The front desk staff was super efficient and friendly as well! I was so nervous about this, but they totally made me feel comfortable!

Always great people to work with. They understand the insurance options and how to maximize your benefits. My experience is primarily with VSP. One small knock is that despite being a patient for over 10 years, I still had to complete an online pre-registration 95% of which was information they already had. Hopefully next year that won't be necessary.

What a wonderful experience I had here this week. I had a last-minute need for my glasses and Bobby's expertise was fantastic. I had never been to this location/business and I was immediately welcomed by every single staff member. They are kind, compassionate, and give you their time to help make sure your eye-care needs are met. I will be a customer for future purchases. Thanks Bobby for making my week with a fabulous glasses adjustment!

My routine eye exam as a new patient was quick and everything went very smoothly! I liked the convenience of being able to schedule an appointment online and there was also very little wait time. The staff and doctor were excellent, very helpful and friendly. I’ll definitely be returning!

The staff were courteous when I was purchasing, however, not when I came back time and again with broken frames. However, I bought four pairs of the same frames made by the company that all broke in the same way from the hinges over about 2-3 years. I spoke with the store manager and staff about being very unhappy about this. They repaired pair number 3 free of charge, yet all the other frames and repairs I paid for out-of-pocket. Pair number 4 has also just broken. I am very unhappy with disregard of my complaint, the fact that these frames are still being sold. At one time the store manager was not courteous. I expect a full refund of all the frames, which amounts to at least/approximately $800. I was also told that use was not gentle which is not true and not based on evidence at all. I also expect a full refund of my time and effort in going back this many times for repairs and continual new frames. Full acknowledgement of the disregard of my continual complaints about this particular line of frames needs to be made. Only quality frames and lenses need to be sold to the customer. I am a local resident and professional, thus I need my glasses to see all reading/writing etc as many others. Thank you. In general: terrible service, disregard of the customer and business only approach in charging as much as possible, without regard to quality. This business needs to Be stayed away from! They also did not respond to my email at all!

I visited Harvard Square Eye care for a long overdue eye exam. From my initial call to book the appointment, to online check-in, to the exam itself, everyone and everything was handled with a friendly professionalism that many businesses couldn't touch. The optometrist I saw took the time to explain all the procedures and the results in a clear and relevant manner. I'd highly recommend Harvard Square Eye Care to anyone concerned with maintaining good eye health. Bravo to the entire team at Harvard Square Eye Care for making patients their number one priority.

Staff was super rude and lazy. I came in and stood at the counter for five minutes before anyone spoke to me. Once someone spoke to me, they asked me to take a seat. I waited for 10 more minutes while the employees talked to each other and socialized. Then one employee asked me if I was a returning customer, and I said no. They said ok give me one second. 2 min pass. Another employee asked me if I was a returning customer and I said no. 3 min pass and the first employee asks me again if I am a returning customer. I said no for the third time! At that point I just left. They wasted twenty minutes of my time for no reason. There were probably 2 customers and 7 employees, and no one had the time to talk to me. Really frustrating!

I have mixed feelings about OCB. On one hand, I have a condition in which a flare up can be an emergency and they have accommodated my needs for urgent appointments. This is in response to the commenters who complained about wait times. There are several eye conditions in which you can go blind very quickly without urgent care. Pressuring doctors to cut quality of care to keep to their schedule can cause serious harm to urgent care patients. On the other hand, they have not accurately and completely put in the record my reporting of eyesight issues. For example, I told the technician I saw slanted parallel striped through the big E, and it was not put in my record. And, I have no confidence in the standard eye tests they use which give you unlimited time to guess letters through vision fog. There are other tests available, though not widely used. One other thing, they have apparently taught their administrators to withhold parts of medical records. When I asked for complete records to bring to another institution for a consult, they only gave me a portion of the records for only the last few appointments -- claiming they had no more. It took three more tries to get the complete records -- they had given me a blizzard of paper but withheld the most critical part of the record -- the results of the eye exams. Of note, doctors in general do not like giving out medical records. It makes them feel vulnerable. That is one reason HIPPA was passed -- to give patients the right to their records.

I had an appointment on July 18th at 10:30 AM. I arrived 10 minutes early and was told to wait. 11 o'clock approached. I asked when I would be seen and the receptionist could only provide a vague answer "probably at least 2-3 hours". When I responded with disbelief she told me the the doctor was very thorough and I should have been told this information when I booked the appointment. I have no idea why knowing this, they simply couldn't build this into the scheduling. There was one other person in the waiting room, who arrived well after me. Yet I was told that there were two people in front of me. After voicing my displeasure with all of this, I left. I've never experienced such poor service and such an incompetent and uncaring staff. Furthermore, when I called the main number to complain, I was put on hold for ten minutes and told the manager would call me back to address my concerns. He never did (It was a he, I'm not assuming here). Stay away from this place or be prepared to completely waste your time.