Reviews

Doesn’t answer their phones or message back in their secure messaging app called Klara. I’ve been trying to find out information regarding my son’s glasses and not a single person in there does their job which is to answer phones and respond in the messaging app. It’s truly not that hard of a job to do, I’ve done their type of jobs before and apparently people like to show up just for a paycheck rather than truly caring about their patients. Dr. Hackett is amazing, but his staff is lazy, unprofessional and clearly incompetent.

They're always so helpful and nice! Both doctors that see my kiddos are so nice!

The best service I have gotten at a pearl vision in a long time! She was very patient and willing to assist me with an issue with my prescription quickly and thoroughly. She was professional and knowledgeable, answering all of my questions fully and taking time to address my concerns. 10/10!

Had a great experience with Grecia! She was very helpful with assisting me pick out my locs. When I picked them up, Sandra and Jose were so friendly. I'll be back in for my next pair soon

My mom had a 2 o’clock appt but they call her 3:10 hour later. And inside waiting area has about 10 peoples waiting Over blooked and they don’t care other peoples time at all I heard about this des reputation is so bad My mom can’t speak any English This is horrible dr only they care about money

Took three weeks and they still didn’t have a trial pair of my contacts. Apparently they keep NO plus prescription contacts in stock for trials. I was told by the optical lady not to even call in and check on them, that she’d call me. And she had the nerve to get nasty with me when I said 3 weeks for trials is absurd and she refused to issue my Rx. I spoke with the manager who was nice and she emailed my ex to me the same day! I had my contacts the very next day from 800Contacts. And then the optical lady calls the next day to say my trials are in. She never ordered them that’s why and she got nasty because she screwed up. None of our family will return to any of their locations.

I am sorry to say I wasn’t that impressed by the eye doctor. She didn’t even introduce herself at all I had to ask !

Very polite. She makes sure she explains how different things can affect my vision and also suggests natural ways of improving your eyesight. She also explains every step of the exam even though I've seen her for about 5 years. Excellent service 👏 …

From the consultation to post-op the process was so easy! Major kudos to the team for being so thorough and accurate with the expectations. I experienced almost everything that was expressed to me. Day 1 - REST!!!! You'll hear it in the clinic but it is worth repeating! Day 2 - Enjoy seeing!!! It's not perfect but it's so much better. Day 3 - I am not experiencing any discomfort and I see 20/15! The staff and surgeon are kind, fun, and professional. HIGHLY RECOMMENDED!

Dubin is very customer-focused. They’re #1 - NOT #2. Best optometrist as far as the eye can see. In my view, they’re great. Add them to your contacts. Don’t be blind to their expertise. 👀 …

Extremely knowledgeable, professional dedicated Doctor.