Reviews

So I was going here for years and maybe it’s since they were always not so busy but now with my most recent experience I am disappointed I called 2 times already trying to schedule an appointment which the doctor needed to confirm with the receptionist I suppose. Both times I was told I would be called back to schedule. The second time I was told she did speak to the doctor but needed to speak to him again before scheduling. So it’s just taking away from my schedule waiting since I went there 1/25 just a week and a half ago and now today I can’t even get through. I’m unsure what’s going on. The receptionist that has been there for years I can say was very kind and made sure I was seen when I accidentally came late but I’m not so sure what else to do. Switch? Keep calling maybe for the same response. I will come back with an update on my experience. Maybe it’s just been a bad week for them? Update: All receptions are kind. Just too busy of a practice to handle everyone especially during covid.

Great service from exam to glasses fitting.

Like any other eyes doctor or eye specialist that I have seen I felt leaving defeated. But I will see that your assistant who stayed behind and gave me a hug and words of encouragement when she didn’t have to was amazing. Your office is very lucky to have someone so amazing working for you and I hope you know how truly special she is.

Everyone is so kind and genuine, from the front desk, Antoinette doing imaging of my eyes, Dr. Duggan examining my vision and eye health, and Ashley helping me to find frames that work with my facial features, feel comfortable, and stylish … More

HORRIBLE customer service. The girls at the front desk have the worst attitude and are VERY unprofessional with their AirPods in while texting. Last time I ever purchase contacts from this place. They argued with me to give me a sample after purchasing contact lenses. DONT GO HERE. -10 stars

Hi Steven, It's Gabriela remember me?

Extremely rude for no reason.. I called with a very simple question about lens and was on speaker phone the entire time. The response was rude, over aggressive and this is all while I addressed them as sir, and thank you.

It’s helpful to have a provider who is thorough. The hours are great, and I didn’t have to wait long. Dr. Lee and the entire staff were very personable, professional and were thorough in addressing my questions. I stopped going to my previous optometrist due to the lack of listening to my concerns, as well as questions being brushed aside. I was just a number. I don't normally give 5 stars, as I believe there is always room for improvement. This was one of the best experiences I've had in 37 years in an optometrist office. I'll definitely be back, and will share my experience with others. Thank you Northfield Eye Care.

First time here, very satisfied with my appointment with Dr. Gerber. Friendly staff and affordable. Will be returning in future.

have gone to this location for more than 10 years. i like dr. T a lot as she has the best prescription for my eyes. my whole family is being taken care of by the team who is super nice and accommodating. they have great stuff. highly recommend LT optometry.