Reviews

I recently visited Washington Eyecare for an eye examination. While the office was efficient, my overall experience lacked the warmth and professionalism I expected. At the front desk, the staff member addressed me only as “George” because she could not pronounce my last name. At 64 years old, I believe a simple “Mr. George” would have shown respect, especially since I noticed another patient who was not a person of color being addressed as “Mr.” followed by his last name. That difference stood out to me and made me uncomfortable. The young lady who performed my preliminary testing was wonderful — friendly, professional, and personable. She was truly the highlight of my visit. However, the doctor’s bedside manner left much to be desired. She was very matter-of-fact and did not even introduce herself; I had to ask for her name. While she did provide useful information regarding my eyesight, the interaction felt rushed, impersonal, and transactional. The overall atmosphere felt more like an “in and out” operation rather than a practice focused on patient care and comfort. I could not help but feel that my experience may have been influenced by my insurance coverage. Regardless of insurance, every patient deserves to feel respected, welcomed, and valued. I will return only to pick up my glasses, but unfortunately, I would not return as a patient or recommend the practice based on my experience.

I highly recommend them. They went beyond the call of dut for me. They give great customer service. Becca 😍was truly amazing. She was very patient with me and her personality is outstanding. 😊The other lady was very impatient and short with customers and some refused to see her and waited on BECCA to become available 🥰. I'm so happy that I was next in line to see her 🙌Becca along with Kirk are very professional , personable and proficient 👍🏽 Even the guys in the lab were very personable and friendly. I was excited about getting my BRAND NEW GLASSES 🕶️ and they were READY BEFORE I LEFT 💜💜💜

Amazing experience with this LensCrafters. Everyone here was very nice and kind. I felt completely comfortable with everyone there and that doesn't happen often with my anxiety. The Dr took the time to help me and it didn't feel rushed or like I was just another person to get in and get out. The young gentleman in front really took his time to help me pick out the perfect pair of glasses and I didn't feel rushed to make a quick decision.

02/27/23: My brother has been seeing Dr. Burk for over 15 years for his various problems with his eyes. She is so kind and professional. From my observations of Dr. Burk throughout the years, she does her best to get my brother’s eye sight … More

made us pay $2000 for a covid test, not sure how I'm supposed to afford this now.

Visit was a pleasure. Had the most intellectual conversation I've had in a while, I truly appreciate the clairvoyance. Qb expeditiously simplified my shopping, not often I feel I got exactly what I wanted without a bunch of fluff. Will be the only people I see for the foreseeable future.

Susan Kessler MD is simply AMAZING! Went to my MD with complaints of a lasting headache. Was sent to Dr Kessler. After several tests showed my optic nerves were inflamed. She ordered an MRI of my brain and contacted a Neuro-Surgeon for an appointment. Was not contacted by his staff. so Dr Kessler's staff got on it called and made the appointment. MRI shows fluid in my optic nerves and brain. Waiting on next steps to see if this can be taken care of. I just can't speak any higher praise then Dr Kessler and her staff are simply AMAZING. I appreciate them whole-heartedly. Thank Dr Kessler and your staff

Sam goes out of his way to help the customer! I have taken multiple problems to him (regarding glasses bought elsewhere) that he has fixed for free, or tried tried a remedy for, or has given useful suggestions to help resolve. The customer is treated like a friend, and is not nickel-and-dimed along the way. I highly recommend this shop!