Reviews

My experience with East Texas Vision Center was absolutely the worst, most disappointing in my 14 years of routine eye exams/service with a number of various clinics. The initial exam was fine; the facility itself is more dingy and bland than I'm used to, but not a deal breaker. The optometrist was short and to the point; not stellar but not rude or incompetent. I was sent home with a trial pair of lenses and told to return in a week for a quick check, which I did and ordered - and PAID for - my supply of lenses at that time. I was told I'd be contacted in approximately seven days when they arrived. Almost two weeks later, I hadn't heard anything so I called for an update. Initially, I was rudely told that I never came in for my one week follow up/for check. Once I was able to convince them I not only had come in, but had paid for the lenses, I was told simply "Ohhh. Yeah, they're not here." And silence. I'm the one who had suggest to this girl that perhaps she track the shipment, call the sender, and otherwise do their job and a little bit of investigative work. It was met with a haughty "I guess I can call." and was hung up on. Almost two weeks after that, as I was preparing to demand a refund and my prescription, I was notified the contacts had arrived. Great! Except as I went to put in a brand new pair straight from the packaging, one had a tear in it. Again, it was met with "Unfortunately, there's nothing we can do." Absolutely zero offer to replace the lens, to contact the manufacturer, nothing. I worked customer service my entire life, and have maintained my composure with these people while pointing out their utter lack of customer service and even basic friendliness, in an effort to help them improve; i have been interrupted, eyes rolled at, sighed at, and hung up on. Noemi is the name of the young lady who I spoke with both times. These business owners could benefit from a serious overhaul in how their front desk personnel are representing them.

Thank you for coming in to the office. We hope to see you again next year!

This is a great place ! The staff are very professional and the overall service was excellent!! I highly recommend this eye clinic !

This place has outdated technology , and staff . They make you wait , sometimes they'll forget about you . Never mind the extra waiting to get your glasses . Take the time to find a place with friendly people ,and updated tech .

This was a very unfavorable experience. Dr. Lash was not very personable and didn’t seem to want he be at work that day. I waited over two hours to be seen and was told that within the total of 90 seconds that he spent with me, that the test results would be invalid due to the staff performing the test improperly. He asked that I come back in the next couple months. There’s no way! I’d rather drive to Dallas than to be treated like cattle. They overbooked, and I felt completely disrespected. His bedside manner wasn’t positive. He didn’t smile or greet me very kindly. He needs help expediting appointments and making them more efficient. Your patient’s time is also valuable.

Dr is excellent communicator and the assistant too. I recommend to anybody thank you Shar for have a wonderful doctors.

Very friendly staff. Everything was explained very clearly. Clean office. Really liked Dr. Citron.

I had the best experience today! Nicole was friendly, knowledgeable, and patient with me during my visit. I’m glad that I chose Target Optical today, and will not be going anywhere else in the future.

Doctor is smart, kind, and good price for exam. Staff running vision center can be a little difficult at times getting scripts sent over to other vision centers and stuff and slow most of the time, but go there for Dr. John Backes. Husband … More

Dr. Le is the kindest, most honest and knowledgeable optometrist I've had, and each and every staff member in this office is amazing! I went in for an eye check-up last week and it was extremely efficient. Happy to know my eyes haven't worsened from staring at my computer/phone screen!

Prior to making an appointment and committing to see Dr. McCartney to seek his care for my complex visual problems, I spoke with several ophthalmologists whom I know as friends, and some who have seen me previously in a professional role. I received total positive feedback and encouragement from these referring professionals. I quickly learned that they view Dr. McCartney as an ophthalmologist who is renowned in his field, nationally and beyond. What I experienced in my first appointment (and thereafter) with Dr. McCartney was all that I had been told and even more than I expected He presented as a knowledgeable professional who is not only skilled as an ophthalmologist, but one who has fantastic bedside manner, and is willing to spend vastly more time, as needed, with his patients, He provides valid feedback and presents it in very understandable termsDr. McCartney is a caring and giving Christian man who is clearly a leader within his field. I would never hesitate to refert anyone to Dr. McCartney, Including my family, my friends, and beyond. He is an amazing asset to TTU HSC and to me personally, I trust him totally, and I am blessed to be one of his patients Ray H. Brown