Reviews

I had not been to the eye doctor in several years, but the staff made the experience pleasant and seamless. The technician was very friendly and helpful. The online doctor initially had an unfriendly attitude, but once I addressed the tone of the interaction, her demeanor improved. Overall, I would recommend them to friends and family. Ended up with a pair of glasses that I am excited about wearing.

The Doctor was really friendly and attentive! And even though our connection kept getting interrupted, she didn’t rush the visit and took all the time I needed to ask questions. I highly recommend this Service!

I visited this location back in July because of the location and the reviews. The staff was very prompt, pleasant, and professional! The doctor on the other hand didn't seem very interested when I expressed my concerns. He was very nonchalant and I felt somewhat rushed through my examination. After receiving my new eyeglasses, I felt that my lenses weren't quite right. The optician stated that it may take some time for your eyes to adjust. It's been three months and my eyes have been strained, causing soreness. My frames are also wearing out! I've reached out to the office to see if I can get assistance, so I'll update this review with that experience. Update: I went in today to meet with the optician and my prescription needed adjustment and she's ordering new frames for me as well!! Great staff here!!

My family has been coming to this clinic since I was a child. I have not ventured outside the Cascade for optical needs. However, I think it's time I did. The last few times I've come in the customer service has not been what it used to be. Over the phone they are not as friendly but are still helpful. The prices of the lenses are pretty reasonable as well.

I have never in my life had glasses come with something etched into the lenses and I have been wearing glasses for over 40 years just got a new pair a couple of years ago at the eye doctors and they didn't have things etched into them why … More

I had ptosis surgery on my left eye to improve my peripheral vision. Dr. Silbert failed to match the shape of my right eye, while leaving an unattractive scar on the lid. Most notable was his arrogant and superior manner, which seemed to tone down when I addressed my concerns, and disappointment in his work. I would not refer Dr. Silbert to any of my friends.

Got an appointment the same day! So easy. 5 machines to check your eye health and then Dr. Radzinsky checks your vision. She was thorough and so nice. Don’t be afraid to go to LensCrafters- a private optometrist - Rad Optometric Care checks your eyes.

If I could give them a 0 star review I would. I have had the worst experience with this visionworks. I went over a month ago and got a new prescription. It was my first time trying contacts. They have so many rules surrounding that. First, they didn't even have the correct contacts in stock so I had to wait almost a month for a contact appt. They suggested I don't get my new glasses until I get my contacts, so I currently still do not have the correct prescription for glasses or contacts. They said if it is your first time getting contacts you have to have a training appt. I know how to put contacts in and they refused to let me sign a waiver. The soonest appt they had for this was almost a month out. I had to cancel that one for family reasons and when I tried to reschedule they said I could only come in from 7-2 PM. I have work and can't take off so I said I couldn't, so then my new appt was over this past weekend. They NEVER once the 3-4 times I scheduled an appt told me a cancellation grace period. This past appt I knew I was going to be a couple minutes late so I called ahead. They told me I had 5 minutes after my appt to get there before it gets cancelled even though I was calling ahead to inform them I was running behind. They NEVER told me about the 5 min grace period when I scheduled any of my several appts I have had with them. When my husband scheduled our first appt with them a month ago, they told him there was a 10 minute grace period. Anyways, I went it and was about 8 min late and they told me my appt had been cancelled. They were so rude and unwilling to work with me at all. I told them I was willing to wait until a break in appts and they told me that wasn't an option. I told them I will not be purchasing anything from them and they said they would not give me my prescription info even though it is my medical documents. I had to specifically ask for my glasses prescription info for them to give me anything. They were not apologetic at all. They were so incredibly rude. I would not recommend any one to EVER go here.

Recent visit of my daughter to Advanced Vision. Amazing that I met the same Dr. Sanford and got a similar negative impression of her that another reviewer named Mike did. She had a stern serious look on her face, I had to ask her if she was the doctor and I had to ask her name. My daughter said she did not greet her while in the appointment. If you are a doctor of any type, you need to show a care and concern for the well being of your patients, and that includes having a bedside manner and showing the patients that they matter.

They overbook the patient. If you go here, the wait time is at least 2- 4 hours.

I recently moved to the area and had yet to find an eye doctor- and I'm so glad I stumbled upon this one! The staff was excellent and accomodating from day one and has continued to exceed my expectations. India and Robin are so nice and helpful and Dr. J is amazing! They make you feel very comfortable as soon as you walk in the door. So happy we found them!