Reviews

In April 2023, I visited New York Eye Care for an eye test and to order new glasses. While I appreciated an opportunity to also try contact lenses, my overall experience turned into a frustrating ordeal. Below are the key issues that led me to not recommend this establishment: They need to change in the following areas. Lack of Communication: Despite placing my glasses order in April with a promised 10-day delivery timeframe, the lack of communication regarding the status of my order was disheartening. Despite making two follow-up calls in May, no updates were provided, and a promise to get a call from the supervisor never materialized, leaving me uninformed and concerned. Misleading Information: In June, when I reached out again, I was surprised to learn that my glasses were still not ready due to an alleged missing downpayment. No mention of a downpayment was made during my initial visit or previous follow-up call, but I reluctantly paid a $20 down payment, feeling unsure if my glasses would ever arrive. Additionally, my inquiry about contact lenses was met with an unhelpful response, leaving me feeling dissatisfied. Delayed Order Processing: Despite my initial request in April, my glasses order was only processed in June after the downpayment was made. The promised additional 10-day delivery time frame had already been missed, and to date, my glasses were still not ready as of August 5th, which reflects poorly on the company's efficiency. Unsympathetic Customer Service: Upon requesting to speak with a supervisor to discuss compensation for the inconvenience caused, I encountered an uncooperative attitude from Miss Joanne, who identified herself as the owner. My legitimate concerns were dismissed as mere "arguing," and her lack of interest in hearing my concerns and patience was evident. I was told " You ONLY paid $20 downpayment and ONLY ordered your glasses in June now you want a discount! I don't have time to argue with customers!" Missing Communication Attempts: Despite claims that a representative had reached out to me regarding my glasses, since June I received no calls, texts, or voicemails from the company about my order, adding further frustration to the experience. Uninformed about Discounts: In an attempt to quell my request for a discount the owner stated that my glasses were already discounted, yet I was never informed of any such discount during the ordering process. This lack of transparency left me feeling uncertain about the pricing. Lack of Transparency: Despite the company's mistakes and my extended wait, I was offered only a meager $10 discount, which failed to acknowledge the inconvenience I endured. Poor Customer Service Skills: While one staff member demonstrated professionalism and friendliness throughout the past four months, the other female representative lacked essential customer service skills multiple times, and the approach taken by the owner made the overall experience even more unpleasant. In conclusion, New York Eye Care's lack of communication, misinformation, delayed order processing, and unhelpful customer service make it an establishment I cannot recommend. Transparent communication about deposit requirements and a more empathetic approach toward customers who face inconveniences are crucial for fostering trust and ensuring customer satisfaction. I do not recommend them.

This is a great place for eye exams the doctor worked so well with my children and was very patient very thorough.

HORRIBLE PLACE THEYBBROKE MY GLASSES ONE TIKE AND THEN SECOND TIME I DROPPED THEM.OFF THEY DIDNT EVEn PUT MY PRESCRIPTION in them and charged me i would never ever go back there

The whole clinic is very welcoming . It's a family clinic and you can feel that too. They are also very flexible with timing and appointments. I never recommend being late but twice I have been and they never turn me Way. All around the doctor is very informative , and shows he cares about your eye care. I would recommend this practice to anyone .

Excellent eye surgeon. He performed cataract surgery on my eyes. He is a knowledgeable and highly experienced surgeon. I will definitely recommend him.

Dr Sadeghi is very friendly and cooperative. He explains the situation so that we can understand the procedure. His advice is mind blowing. I went over there for my Mom’s cataract surgery. The experience was great. Now, my Mom can see better than before. She doesn’t use glasses anymore. The only problem I have encountered is that I got calls from dr office for appointment frequent time; it seems like I have to go to the doctor office with my Mom once or twice in every month. It seems like business oriented.

Park Slope Eye Care possesses state-of-the-art technology that enables it to perform a thorough eye examination. One aspect that truly impresses me about this establishment is the attentiveness of the doctor towards any concerns you may have. Dr. Shinjini Bose goes above and beyond to ensure that you have a complete understanding before you depart. Personally, I recently visited Park Slope Eye Care for my initial eye examination, and I must say, it was an absolutely remarkable experience.

I had a fantastic experience at this optical company. The professionalism and expertise of the staff made choosing new glasses a breeze. The quality of their products is top-notch! Thank you Eyepic

Keke was very helpful and nice! I am not a patient there but had a question as a person new to wearing glasses. She was very informative, cleaned my glasses, and even gave me a new case when I told her I lost mine. I’m thinking about switching as they take my insurance. Definitely recommended!

Staff are nice, but they are the worst in scheduling appointments. Expect to be there more than 2 hours. Every time my dad go there, we know they will make him wait. If you have a problem with waiting, don't overbook your appointments. Don't come here unless you want to wait

I tried calling to set up an appointment. The automated machine loops when I try to press 1 for an appointment; spamming star or pound does not forward me to a person. So I tried setting it up on their site. But the submit link 404s. From what I hear, even if I did get an appointment, I'm not guaranteed to actually see them at the provided time anyway. So, uh, yeah, I'm not dealing with this.