Reviews

Love the staff & Dr. Ableson is so nice…… i’ve been going to Dr. Ableson since 2015 and every time I get my glasses made there they’re the best!!

I have been a client of Dr. Johnson for over 3 years. I was impressed from the first visit not only at the friendliness and professionalism of the staff and Dr. Johnson, but also the cutting edge equipment that they use to look inside your … More

We recently had an experience at this location that was not up to our expectations. We had scheduled an eye exam for our son, following our positive experiences with this establishment in the past for my husband's eye care needs. The intention was to find a new provider for our son's eye care. We had initially scheduled the appointment, but received a call a few days later requesting a reschedule due to the doctor's schedule. While inconvenient, we understood and rearranged our schedules accordingly. Our goal was to ensure our son's appointment took place before the school year began, as he needed his glasses repaired or replaced promptly. The appointment was set for 9:40 am. Unfortunately, on the day of the appointment at 8:35 am, we were informed that the appointment needed to be rescheduled once again, as the doctor was sick. We understand that unforeseen circumstances can arise, but given the prior reschedule request, it raised some concerns about the ability to maintain scheduled appointments. Additionally, the subsequent revelation that our son was not eligible for an appointment due to his age was unexpected and frustrating. We were puzzled as to why this information hadn't been communicated earlier, especially since this was the third attempt at scheduling the appointment. When we inquired about this inconsistency, the receptionist (Liz) attributed it to a miscommunication between the local policies and procedures and the national customer service team. This lack of alignment is disappointing, particularly when an age restriction policy should be a fundamental aspect of appointment booking. As a working parent with a busy schedule, arranging medical appointments for our family is a challenge. This level of service is, unfortunately, not acceptable. Furthermore, the practice of shifting blame and offering a superficial apology only serves to exacerbate the frustration. To add to our experience, we received an email addressed to our 6-year-old son, this morning, prompting us to reschedule the appointment. This is now 24hrs after our experience with them cancelling his appointment based on his age. This was perplexing, considering the circumstances we had just encountered. Thankfully, we were able to secure an appointment at another eye doctor's office in the area, where our son's exam and eyeglasses fitting were smoothly conducted, without unnecessary complications. The only requirement - that he can read the alphabet so his vision test can be conducted accurately. We believe that an age policy, based on the physician's preference as explained by Liz, should be consistently communicated during every appointment booking. If appointments are being scheduled through a national line, the responsibility lies with them to clearly communicate any policies. On the local level, the team should ensure accurate and transparent communication with patients. While we don't anticipate an apology or a resolution at this point, we felt it was important to share our experience to offer insight to prospective patients. We value transparency, and clear communication, in our interactions with healthcare providers, and unfortunately, this experience did not align with those values.

Dr. Williams is the best you can find. I found him through my parents who use him. I brought my husband to Dr. Williams and even he said that Dr. Williams did more examinations and really took the time to help him more than any of the other 3 optometrists he's seen. I personally like him because he cares about his patients and helps me understand how to better take care of my eyes. Diane is also a doll, who helped me find the cutest pair of glasses (and also the most comfortable pair) I've had. Thanks to Dr. Williams and his staff! Two thumbs up!!

I've been going here for years to Dr. Matsunami. I was probably one of the early adopters for most of their exam technology. I have been always impressed with the level of professionalism, care, knowledge, and atmosphere. Their lenses and … More

Great service! Fixed my glasses in no time! Even bought a spare pair, great prices!

Simply the best. So kind and patient

Dr Alley is great. In an initial appointment, she took plenty of time to describe what’s going on, answer my bountiful questions, and help plot a course for this and other eye things I have going on. Five stars!

My boyfriend got PRK from this location and is really satisfied with his results. The providers here are really sweet and accommodating. The process was so easy and smooth that it’s making me consider getting LASIK too! :)

I was first referred to Forest City Vision by my eye doctor. Turns out, my eyes didn't work together. I was missing important details such as a true 3D experience, the ability to make each side of my body move independently (think tapping your head and rubbing your belly at the same time). I've been working with Dr. Weinberg and Jess for a few months now. They are amazing! I will admit, I was intrigued but skeptical. I haven't been as good as I could be at doing the homework (you know, life) but I have and do see the difference. 3D motion rides don't make me ill, illusions are becoming easier to see, my eyes don't shake as much as they used to, and well there are a lot less curb checks. I will say, it's very disappointing insurance does not pay for vision therapy. Dr. Weinberg is in network for me but these particular appointments are not covered. Dr. Weinberg does take CareCredit which makes it a little easier to afford these out of pocket costs. All in all, I know I'm in good hands and truly respect the process and work Dr. Weinberg and Jess do. They are both passionate and knowledgeable. They can explain the why's and how's about all things vision. It's very interesting and to be honest, after speaking with Jess, I drive home wondering if I've picked the wrong career. Do it. It's worth every penny!

I called Costco vision center they transferred me to the optometrist office, i wanted to ask for information about the eye exam and the receptionist was extremely rude, and she hang up on me. I will go to another optometrist because I won’t … More