Reviews

Very pleased with the friendly service. The young lady was very professional getting me ready for the optometrist and he was also very professional. The front office provided fist class service in helping size the glasses I picked out. Overall great first time using Lens Crafters

He's super! Professional and very good at his job, kind and friendly.

Amazing experience. We always come to South Hills for our routine check ups to make sure our eyes stay healthy and prescriptions don’t change. It’s always a pleasure to speak with Dr. Pierce, learn new things while we’re in there and laugh and smile with the Friendly staff! 10 stars if I could! We love this office!!

Dr Chao is honest, friendly and knowledgeable. His staff is very helpful. I highly recommend Dr Chao for your vision needs.

I got my glasses done here last year with a previous male worker, and I came back to get the nose piece put back, and the leg part of my other glasses tightened. A comment I want to make is that the current worker was nice, but I didn’t expect her to ask me for a service fee of $20 because I know from other optical places that I’ve been to they don’t ask for the fee. If the previous worker were still there, he would have accepted free service.

I am out of contacts and was told that a trial set would come in within 3 days to get me enough to wait until my eye exam appointment. Now it turns out to be two weeks. Absolutely horrible.

I was referred to Dr Volker after suffering an eye injury that left me visually impaired in my right eye. I had my appointment with her in January of 2024. I thought I had made clear prior to, that I was seeking to have a cosmetic soft lens for my eye, but when I arrived they had the thick lens there for me to try. Okay so we had miscommunication, they then took pictures of my eyes and was told they would send out the pictures to an artist to paint the custom lens. Since then I had reached out multiple times via the patient portal to Dr. Volker directly (never read or received messages back), phone calls upon phone calls and finally after even more calls from me, I received help from a customer support agent who contacted her managers to help me get answers. I finally received a call back late August early September, being told that who ever was in charge of sending out these pictures and requests hadn’t been in the office, until the week prior to receiving a phone call back ? The woman had an attitude when I pointed out that I had been seen in January and that it had been about 8 months since my visit and unacceptable that only now were my pictures being sent out ? She was not apologetic and again said she was on leave and that she was going to reach out to Dr. Volker to clarify details before sending out my pictures etc. it’s now 13 months since my initial visit and 6 months since that phone call in late August early September, I haven’t received any further communication pertaining to my lens. Dr. Volker her self was very kind and understanding that as a young woman that I had a horrible life changing event that left me visually impaired and that I was hoping for this lens to bring back some of my confidence and normalcy to my life. Unfortunately the experience since leaving her office has been anything but kind. I feel sad even having to write this review because I was hoping that by now I would’ve had my lens, but sadly nothing.

Hi Oriana Nuno! Thank you for your review! We appreciate your feedback and are glad to hear that you had a positive experience with us. We're committed to making things right for you as soon as possible. Your input … More

Great experience front desk is friendly.

Doctor Greenberg and his staff were fantastic. Professional, friendly and very concerned with my eye health, etc. I would recommend them to anyone in need of eye/retina care.