Reviews

Absolutely the worst experience ever i never have had a problem with other conpanies or their employees, the employees Karla, Karina, and Julie were terrible. They're rude, catty, unprofessional, the amount of microagressions toward everyone is extremely unsettling, stay away from this company, go somewhere else these three girls are terrible people, rude, disgusting behaviors I witness not just toward customers but also their own coworkers! How are these people employed! DO NOT GIVE HELM VISION YOU BUSINESS AVOID THESE EMPLOYEES AT ALL COST THEY ARE TERRIBLE!

I told the doctor i see double images when I before the eye exam. He didn’t seem to care about it. When I got the glasses, it surely make my eyes tired all the time. I have to book another eye exam and replace with new lenses to correct it.

Yale is timely, thoughtful, considerate. He patiently, and in easy to understand language, explains everything as he is doing it. Both Yale and the front desk person are very nice friendly folks.

I just called to order contacts and set up my yearly exam, and it was a wonderful, easy call. Contacts are on order and will be at my house soon, and we were able to find a convenient appointment time. The office is not near anything else I usually do, but I am willing to drive the extra miles for the Great service!!!!!

I am so happy that I walked in to Eyes on Fairfield one afternoon. I had been hunting for a great pair of eye glasses for months. Dorothy, who is the new owner, is incredibly helpful from start to finish. I wandered around a bit "wowed" by her unique offering. When I needed help, she had me try on a bunch of frames that I wouldn't have normally tried on. I quickly realized that Dorothy knew what frames would look better on me than I did. Amazing customer service and and a top notch experience!

Best place to get your cataracts surgery and your eyes check

I’ve been a customer for years and can attest they’re great!

Nyah was a delight to work with this morning. She was very professional and pleasant in handling my problem. Everything was resolved promptly and I had already received my confirmation emails before ending the call. I can’t begin to tell you how refreshing it was to work with a competent employee that made it seem effortless to resolve my issue with an auto ship order. She made sure the order was canceled and the auto shipment feature was turned off for the future as well as checking to make sure the refund was on its way.

I’ve had a terrible experience with this optical shop. I really thought I’d get better service from Sam’s. I bought my glasses on December 21st, and was told they would arrive on January 3rd. January 3 rolls around and I give them a call to make sure I could come pick them up, but the guy I spoke to had no idea where they were and apparently they’d been pushed back to January 10th. No answers as far as what caused the delay. I had to call a few times to even get that information, because he said he’d call me with an update but never did. January 9th, today, I call and ask if they will be here tomorrow like they said. Apparently they are stuck in Memphis and there’s no ETA. The young lady I spoke with “thinks they’re going to go ahead and resubmit the order.” It’s been 3 weeks and I have to call and drag information about my order out of someone. I asked them to call me when my order has actually been resubmitted today, but I don’t expect I’ll get a call back. I know you can’t expect or control delays, but you should call customers and inform them of delays or changes.

The doctor was the RUDEST person EVER!!! Take it from a guy that has the worst vision. She lacks a lot of professional skills and shouldn't be around people. If you value your vision, please stay away or you'll be sorry.