Reviews

Kind optometrist who really care about his patients. Gives great recommendations tailored towards the individual patient.

Dr. Liu is an outstanding doctor who is very informed and knowledgable. He took the time to answer all of my questions and took the extra effort to make sure my eyes were thoroughly checked. Above all he made me feel at home, would recommend.

I have been a patient of Dr. Lowe’s for the last few years he provides excellent conscientious care to the needs and concerns of his patients. His professional concerns are outstanding.

It's not often that I come to purchase glasses so I came to check out this location and see if they were able to assist me in finding a quality, new pair that I am able to use for exercise and sports. Immediately, I was impressed by the friendliness of the staff who were very attentive to cater to my needs. As a result, I left satisfied with my purchase and would definitely recommend a friend to this store.

They run a nice honest business and the pricing is great. I've since done an eye exam and have two pairs of glasses and contact lenses done with them. Always come here instead of lenscrafters! I'm pretty sure they are half the price for the same exact quality.

Convenient location paired with fast service makes this place a pleasure to visit. I've never met such kind service before and feel very appreciated here. If you are looking for a pair of contact lenses, I would definitely suggest coming here.

I have been taking my children here for years. Each time they go above and beyond! Fast and efficient! My son needed glasses asap. With in 3 days he had his new pair! I highly recommend!

Horrible customer service , extremely rude when you call to ask for information. Not helpful I had been going here for years , the service has gone extremely down these past years , when I expressed all my issues it wasn’t taken seriously & nothing has been done . Really sad I’ve been here for over 10 years but myself and family are done with this place .

The frames are so cheap you can find better ones at the 99 cent store. They are committing fraud because they have not refunded my insurance cause I refuse to take the cheap frames they try to give me, also my eye exam was way off and would have made my eye worse

My experience with Acuity Eye Group-Rowland Heights/City of Industry was less than ideal on several accounts. Initially, I purchased my frames (with enhancements) on March 27, 2023 and this is with paying an additional ~$130 dollars to have my frames/glasses customized to my specifications. After a week, I called the place and they notified me they would have my frames for me to pickup in roughly 1 week. At this point in time, I'm expecting my frames (after 2 weeks), to no avail. After three weeks and what I considered 'covid mishaps', I heard nothing from the group, and I figured I'd give them another week or so (a month from the date of purchase) to contact me. I'd heard nothing after a month and I began to call the optician, who apparently works ONLY on Thursdays, and she told me she'd 'look into it and give me a call back'. After not hearing anything from this person after a week, I'd call weekly (on Thursdays) and she gave me the same response for at least 6 consecutive weeks. At this juncture, I decided it was a good idea to give my insurance company a call to assist in the matter, as either the optician (not optometrist) did not seem willing/able to do her job. Fast forward to the last week of June (roughly 3 months after the initial purchase of the glasses, and my insurance company insisting that the optician do their job), I was told my glasses would be available for pickup the first week of July. I finally picked up my glasses the first week of July, and to the credit of the optician, they were the right frames with the enhancements I'd specified; however, the prescription was wrong. I returned the glasses the same day after realizing the prescription for the glasses rendered my vision worse than my original vision, and the optician insisted that I see the optometrist again. I'm baffled and amazed at the inability of the optician to do their job and I've requested a refund. I would not recommend this Eye Group to any individual that values their time and patience.

I did my cataract surgery 1 month ago, and My vision changed a lot, Thanks to nurse Lisa, She can speak Chinese and makes me comfortable. And the front desk Vanessa is a very lovely girl. Dr Hung is the best optometrist!