Reviews

I had an urgent issue and they were able to get me in same day! Wonderful service, very efficient and compassionate team. Felt very lucky to have landed here that day - would come again and would highly recommend!

The staff at the Buffalo Grove Family Eye Physicians eye clinic were all very attentive to my needs and questions. In addition, the staff treated me with the utmost respect. I appreciated the front desk staff's support with paperwork as well as answering some questions. The optometrist, Iwona Lazarz, OD, was very helpful and friendly throughout the entire eye exam. I appreciate her for her knowledge and patience as I deciphered whether "1 or 2" were the clearer option for my eyes. After my exam, I was able to get my PD from Antonio at the other end of the clinic and he provided me with useful information about new lens technology and options for frames and glasses. Thank you, team, for your excellent service!

In my numerous visits to this location, the customer service has always been outstanding. However, Jennifer deserves particular consideration for really going above and beyond every time she has assisted me. Always willing to dig through my file and insurance plan, she consistently finds the best possible outcome for me and I cannot express how grateful I am for all of her time and effort. Thank you Jennifer for being awesome!

The staff at Pearle Vision is awesome! One of the lenses on my glasses came off, I went it to have it fixed and they were able to do it on the spot! Thank you, awesome service!!

Appt was timely, no waiting to see eye Dr. Bina is absolutely amazing! She is knowledgeable and objectively assists with frame type, design and lenses, according to your personal preferences, not to mention, she will tell you honestly if the frame looks good on your face. Will define coming back.

The eye Dr and her assistant were absolutely amazing. Wonderful customer service and a pleasure. Cindy at the front desk could stand to learn some of these traits. Her customer service was horrible. She was absolutely rude to not only my wife and I but also her fellow employees. Her body language was beyond bad. These reasons stemming because lack of knowledge at her job. We came in with knowledge of both of our insurances as we have 2. This lady didn’t even put both insurances in and still charged us x amount. She was very rude to her fellow employee who was trying to help. The sad part is they work a lot with the older demographic . Hopefully Cindy isn’t pulling this on those customers. before going in make sure you know your benefits and what you will be paying out of pocket. Would have gave 5 stars if not for Cindy and her lack of knowledge and disrespectful mouth.

From the first phone call making an appt with Cindy I felt this was the place for my mom. She was very nice, professional and caring. Most of all they all listened. I could tell Yuni was very considerate and proficient in her communication to Dr. Clair about my mom's concerns. Dr. Clair was patient and explained everything meticulously. The entire office staff was top notch from beginning to end.

Told me they can schedule me unless I pay out of pocket full price because they are in transition between different doctors. (OR) if I have an eye condition they can bill insurance, I won’t have to pay. I told them, how Roni know if I have an eye condition if I don’t see the doctor??? You understand that why I’m making this appointment. They reply, well you will have to pay out of pocket the. That’s the office policy.

I was very pleased with how thorough the eye examination is. The suggested treatment also made sense, very reasonable and not jumping into some of the more aggressive methods. Definitely recommend Dr. Ottaviano!

Dr O. Is thorough, takes time to explain what he is doing, and seeks to ensure his patients understand the medical care being received. In a healthcare culture where patients can be "just a number", that will NOT be your experience at Lake County Vision Care.

I’ve been coming here for many years and seen multiple optometrists in the practice. The service has always been excellent, friendly and trustworthy. I always feel like I’m given good options that work with my insurance coverage and budget and not up-charged on random services. Highly recommend!