Reviews

This clinic is a complete waste of time. My initial appointment was canceled because I was 15 minutes late even though I called them because I was having trouble getting to this clinic because google maps does not take you directly to the clinic. Now my son's appointment got rescheduled without notification. After we have already show up at the clinic. This is unacceptable. A one star cannot even by justified by how you run your clinic.

We have had only great experiences here. The doctor is amazing! My son loves her and she has such great energy.

Never got to even take my mom in for her consultation appointment. They canceled it the day of, 3 hours beforehand. Simply because they told us since she didn't have insurance the Doctor wouldn't see her since if she got surgery she'd have to pay for it. This would have been nice to know when I booked the appointment A MONTH AGO. I could've taken hey somewhere else. I understand they need to make money but this is ridiculous.

I wish i could rate with a quarter star! This eye clinic has an appalling customer service. The staff are arrogant and talk sarcastically to patient. They have not the slightest attribute of patient care. They are only concerned about … More

Dr Velotta is 2nd to none. In my personal experience as a patient,and in the way she cared for my elderly mother as her patient. Dr Velotta is patient, kind and caring. She correctly and smartly diagnosed a condition my mother had … More

Best eye care you can ask for! The team was responsive and supported us with all our needs! Great customer service! Will be recommending others :)

Sure you can get cheaper glasses and lenses elsewhere but this place does a great job and gets them done right. After years of not liking to wear my glasses (and just not being able to see) Bob has gotten me hooked and now I wear them all the time. What a difference good lenses that are the right ones makes! Good customer service and not part of a big chain so you are supporting local small business when you buy here. He has even done lenses for frames that were purchased elsewhere without any issues. Love this place!

I went to get my 17 yr old son’s contacts because they were listed in network for my vsp insurance. 1. During the exam visit, I was never asked if we wanted the retina scan vs the traditional procedure which requires eye dilation. Copay was just $29 but they really should ask the parent prior. 2. We were sold a 1 year supply of contacts for $760, with insurance covering $200, which they ordered. And given a rebate for a $200 gift card. I wasn’t really happy about the gift card; would have much preferred flat out cash rebate. When I went to the manufacturer’s website to get the rebate, I was prompted for the prescription, which was not provided by Ruslana. She just gave me an invoice. I decided to call and cancel the order the next business day as I was seeing I could get the same prescription from Costco or online for a total of $212.00- over $500 less than Big City. I tried calling them the very next business day to cancel the order and to get them to email me his prescription. They refused to do either and consistently would hang up on me. Finally, I called another big city in Chicago and got them to email me the prescription. They also told me I could return the contacts as long as they weren’t opened. (Something the Bannockburn office failed to mention). The cherry on top off all this was when I came to the store to return the contacts. At first the optician/manager said he couldn’t. I asked who could and showed him my invoice and showed him the box was unopened. He reluctantly did the refund. When he gave me the receipt, I noticed that the tax of $12.60 wasn’t refunded. He said that I don’t get that back. I asked so you’ve collected tax on an item that you returned so I guess you keep it? He just smiled. I said I guess $13 and my Time and effort for all this was my lesson learned not to go back to these guys. Apologies for the long-windedness of this review. Hopefully this will help others. I wished I’d seen something like this before I decided to go here.

I visited Dr. Velotta for a full eye examination and cataract evaluation. This was my first visit to the Eye Clinic, and I was greatly impressed by the friendly and professional atmosphere and competence and efficiency of the four staff members with whom I interacted. Most importantly, Dr. Velotta strikes the difficult balance of being very friendly while also radiating high levels of skill and competence. The visit was the most thorough and professional series of eye tests and examinations that I have ever received in my many decades of visiting eye care offices. Dr. Velotta's charm and skilled professionalism are comforting and confidence building, and her ability to transmit these traits and their importance to her staff are quite impressive and refreshing.

Dr. Velotta was fantastic! She listened patiently, was very caring, knowledgeable, efficient and thorough. I can’t say enough great things about her. Her staff was very kind and professional as well. I would highly recommend this practice/Dr. Velotta for eye care.

Great doctor, young and very good in what she does. Very warm and caring. Cannot recommend her high enough. The relatively new office, 5 years or so, quite busy, but you can still see the Dr relatively soon. Not for too long though with the quality of care Dr Velotta provides, she will be booked months in advance very soon like the rest of them.