Reviews

I took a PINKpair of reading glasses in to be fixed. They returned. Dark paid & insisted they never had a pink pair. Staff is very Rude!! I would not recommend them to anyone Terrible servic.

Dr. Pickett is a fantastic optometrist. Have seen him for years and he always takes time to make sure we understand what is going on and what our options are.

I had a defective pair of Ray bans that cost me a pretty penny, I continue to get the run around and we're going into two months now and I'm still without my glasses. Glasses are not a fashion statement for me their a nessecity when you can't see. The customer service their has declined dramatically since Maryanne departure.My business of over 20 years will have to relocate to a professional that cares for his patients.

Dr Carrie Palmer is amazing! She is highly-skilled and listens to her patients. She spends time with each person to make sure they get quality care. She has extensive knowledge and experience and it shows! My family and I have all been … More

Dr Palmer is amazing! My whole family has been going to her for years. My daughter was born prematurely and had ROP. We were so worried about her vision. But, Dr Palmer is so knowledgeable, patient, and she explains everything perfectly to put our minds at ease. We recommend her for every member of your family at every age!!

Wish I had read the reviews on this place before I gave them my money. 10 week out on glasses and they say they can’t get an update from the lab but tell ME to keep following up with them. When you call you’re lucky if you get through because it rings and rings then hangs up on you. Go literally anywhere else. Physician has no bedside manor and whoever I keep talking to isn’t helpful. The person who helped me pick out the glasses was great but 10 weeks later my opinion is soured. Edited to add: never did get through to them on the phone so I finally went in and they said they were having issues with their phones. Duh. The front desk lady said whoever took my order never submitted my order, along with all the other patients she helped. So in 10 weeks no one could tell me my glasses were never ordered?? They said they would submit it as a rush order but they still couldn’t give me a timeline. 🙄 So I told them to cancel my order and refund me. The lady said she was new but would reach out to her leadership about it. I was refunded but the point was to get new glasses so I will never go back and do not recommend this place.

100% recommend you order elsewhere. They will charge you hundreds and then just sit on your money forever. Anyone you talk to who has ordered with these guys lately will tell you they waited an average of 6-9 months. My last order took 6 months+ to arrive (was told this was manufacturer/supplier issues, but when I called both they said there were thousands of my specific script in stock so they were unsure of the delay as it was not on their end) so I asked beforehand this time and was told there were currently no delays they're aware of and it would be 2 weeks, give or take a few days. So I trusted the information and once again they are significantly delayed and I have no idea when they will be here with zero explanation. Meanwhile I am stuck in an incorrect prescription from the last time I saw a provider here-which he refused to prescribe anything but the most expensive brand/type all while telling me that was "as good as he could get" my prescription. Benefits typically allow you to order 1 every 365 days, so if you wait until you are eligible to order again, you will have about a 6 month gap wearing old contacts because these guys can't get it together. Like me, you may think to yourself "I'll just wear the glasses I ordered that day until the contacts I bought come in" but think again, those won't come either. Honestly will be filing a complaint with the insurance (which this company owns so I'm sure it will fall on deaf ears) as well as the BBB. Save yourself the trouble.

Avoid getting glasses from here. At first getting told it would take 2 to 3 weeks and because my son's prescription was an easy one. It should take the two weeks. Every week I call in they tell me by the end of the week and it's been going on 5 weeks now. And telling me that it's a 4 to 6 week delay.

I recently decided to try Costco optical because our family raves about them. I was pleasantly surprised with the selection of glasses. I have terrible eye sight and went in early to look at glasses so I could get an idea of what I liked. They were willing to hold the glasses for me until my appointment with the eye doctor. Purchasing was a breeze. I worked with Jade every time, and honestly she’s my favorite employee there. She was so kind through the whole process and I felt very honest about all things upfront. I would absolutely wait just for her if they are busy. I will go back. They were great and prices were absolutely fair!

Costco optical has a great collection for good prices. Also their costumer service is great. I had issues with my glass and prescription and Cindy ( the manger) and Chris were really helpful. Even thou I went back few times in regard of my prescription, Cindy helped me and never was rude or anything.