Reviews

First of all, where has this place been all my life? If it wasn’t for my mom’s recommendation, then I wouldn’t have had any idea about how good this place is. The whole experience was nothing short of incredible. Dr. Lorraine Payan is definitely a very good eye doctor, from the instant she walked in, she was very personable and very friendly. She was extremely thorough and knowledgeable about the health of my eyes. I’m glad to have found this place and that they take my insurance which saved me a lot of money. You can bet that I will return for my next visit, as this is my new place to get my eyes checked. Thank you.

I’ve always received friendly customer service and professional support. I like the fact that I can ask questions without feeling mindless, or feel I’ve been rushed out as if I’m some type of number or a quota to be filled. Dr. Jose is the best.

We LOVE Dr. Pitts and her amazing staff! They are patient, kind and so helpful. My husband, kids and I are truly appreciative of the way Dr. Pitts answers each and every question — and trust me, my kids ask at least 20 questions every visit. Thank you Dr. Pitts for all you do in ensuring our family always has a positive experience at your office. We know that we will always be able to count on you for years to come.

The doctor was nice and very thorough, but I spent $800 (!!!) for an exam and pair of glasses. It was my first time buying glasses for myself so I didn't know any better. I honestly feel ripped off. The front staff wasn't outright rude, but they didn't seem very friendly or welcoming either. The girl who did my fitting and took my payment seemed like her mind was elsewhere. Glasses were also late. Next time I will just go to walmart or target and save myself hundreds of dollars.

Dr Pitts and her team are truly amazing. I could not be happier. Their patience and skill set with me when attempting to transition to contact lenses was really amazing. I am a lifelong patient now. Thanks so much!

I came to this location solely for an eye exam with Dr. Mimi Duong as she is the best! She's attentive, personable, and incredibly efficient at her job. She didn't make me feel like she was rushing through my exam as most optometrists do in my prior experience. Also, Brittany who worked me up with my preliminary exams is awesome! She's easy to talk to and also great at her job. I will absolutely be back for these two professionals! I technically don't need glasses because I have 20/20 vision, but I'll gladly get another eye exam with Dr. Mimi anytime.

I have been coming here for years and was very satisfied until my last visit. There has been recent turnover in doctors and management, and I found my overall appointment experience was to be very unhelpful. I was there for almost two hours and got no closer to resolving any of my vision problems. I was up charged for services that I found unnecessary and did not help get to the root of the issue. Ultimately, the doctor told me that she could not help me with my issue and I needed to see a specialist, which candidly I would have appreciated being told that from the beginning since I provided the reception with a great deal of detail regarding my situation before my appointment.

Dr. S was super nice, patient, and thorough in her exam. Made it easy for my nervous 7 year old to be brave. The girls that helped with picking out glasses and then getting them adjusted were so nice about everything and quick. Made the whole process easy.

The best Eye care team in Cypress!! This has been the best eye appointment I’ve ever had in a long time. Dr Hatridge is so knowledgeable, patient, and gentle. He answered all of our questions in a way that was very easy to understand, and explained everything without making me feel dumb for asking (which has happened at other places in the past). In addition, he went into detail to make sure we understood every procedure performed. For the first time, I feel I got the right prescription. The staff is also a wonderful and caring. One of the sweet ladies at the front helped me with fitting my contacts and gave me great tips to put them on. Again, all without making me feel like an idiot for not know how to put them on. Recommend this place 100%.

I have been wearing corrective lenses for over 20 years and have been to countless optometrists. I can say that this office and Dr. Nguyen are by far the best I’ve ever been to for miles. They seem to have excellent updated equipment and a great selection for frames. The opticians are extremely helpful and actually give great advice to help you pick out the best frames. As far as Dr. Nguyen, she is so professional and knowledgeable. I told her she is the best optometrist I’ve ever had and it’s the truth! I’m so grateful for her help in finding the right brand of contacts for me and her thorough advice and options for my dry eye problems. Lastly, I’ve had to pop back into the office a few times for help with my glasses and I was always helped immediately even when it looked busy. The staff here are all just fantastic!

Didn’t appreciate the “upsell” during the eye exam. Was told my insurance covered a full comprehensive eye exam but during exam was told by tech for $40 more I could get an even more comprehensive exam. To me this is a shady practice. If this is a more comprehensive exam which is better for your health than it should be included. Or explain before you go to the exam and make it clear on the pros and cons of receiving. Selling when you are already in the exam is a pressure sale and not very ethical. Dr. was excellent.