Reviews

Looking for that doctor and their crew (staff) that truly care and fight for you? R.I. Eye Institute is that exact definition! Many locations, ALL specialties that include the whole TEAM traveling and working out of multiple practices so they're easier to access! Providing Top tier 👌 care that eases patient anxiety so you will see 👀 the world 🌎 through healthy eyes again. R.I. Eye Institute is where to go!!! 🤓

I have been with RI Eye Institute for a little over a year. In that time, I have had a number of appointments in preparation for cataract surgery and the follow up. During my recent visit for my annual appointment, I interacted with a number of people before I saw my doctor. From the reception desk, to the technicians who administer the tests, every person was kind, knowledgeable, and happy to answer any questions I had. The care I receive is always thoughtful and thorough. I know that I am in good hands with Dr. Cook and the team of professionals at RI Eye.

From the front desk check-in the check-out desk, my recheck visit was excellent. When I first arrived there was no space in the main waiting room. A staff person saw me looking around, checked my physician's name, and found me a place to sit in another smaller waiting room. I thought I'd be there for many hours but thanks to a fast and friendly staff, I was not left waiting in a queue for the next step for more than a few minutes. My doc is terrific.

impressed with Dr Anderson. She is thorough and explains what she did each step of the way. Plus she has a pleasant and funny personality. She assisted me very well.

Had a wonderful experience here with Dr. Anderson and her very friendly and patient receptionist! I had a bad script from another ophthalmologist who barely took the time to apparently use the machinery properly, but Dr. Anderson was incredibly thorough, took the time to get to know me and my health history, and to do the eye exam. Bonus: she has the latest in eye exam technology so I got a look at photos she took of the backs of my eyes; she took the time to explain what everything was in the photo, and helped me understand a mysterious eye issue I had been having that my primary doctor was unsure of. Five stars hands down; definitely found mine and my husband's new eye doctor! Thanks so much Dr. Anderson!

Dr. Anderson's prescriptions are exacting, but customer service can be spotty. Having had great luck for several years, I recommended the practice to my wife and two of my friends. Unfortunately, all had bad experiences making appointments, getting copies of prescriptions, or receiving notification when to pick up glasses. Undeterred (but not inclined to recommend anymore) I recently went back for an updated prescription, glasses, and contacts fitting. More than six weeks later, I'm stuck with faulty glasses, no contacts, and no written prescription. After three attempts and an odd string of miscommunication about appointments, supposed voicemail messages from the practice (without any record). and complete disinterest to help, I give up. Hopefully you fare better, I know it's possible, but be prepared for some frustration.

Very pleased with the service I received at Envision eye care. From checking in the receptionist was pleasant. The eye doctor was extremely professional,thorough , when performing an examination. When I was done I was Helped buy a person who assisted me in picking out My new glasses. Great example. I will return again. And recommend this eye center to anyone looking for a great eye doctor. Oh yes they kept me in my budget. This place was very clean and had a bathroom. Plus plenty of parking spaces and handicap parking.

If I could give zero stars every day, I absolutely would. I recieved a small bill. Once I called the office they told me to call the billing department, but they gave me the wrong phone number. I spent weeks trying to get ahold of no one. Once I got the bill in the mail again, I saw the correct phone number for the billing department. I have been calling them, no one has returned my voicemails. I called Envision to try to pay the bill directly through them and to ask what the bill was for. They gave me a much higher bill amount than the one I had gotten in the mail. I was very patient as the woman told me she couldn't quite understand the difference in the changed amount and would get back to me. Then, weeks went by and she never contacted me again. I finally spoke to someone else in Envision and was told that I only owed the smaller amount I was originally billed for. He was able to figure this out in under 5 minutes. I decided to call the billing department again to now try to pay the original amount and now they are trying to tell me it should be the higher numbered amount, which is vastly different. I know I do not owe that much since I had payed out the full portion years ago for my frames. This smaller bill is for an exam and I just want to pay it. (It's been months at this point.) Also, judging from previous reviews this isn't the first time the employees made mistakes w/ handling payments. There is always different people working there. This actullay isn't the first time I've paid for a pair of lenses through them and they forgot to post it to my account. I luckily at the time had kept my reciept. I never post negative reviews but oh my god, if only people cared about doing their job; I wouldn't have to deal with all of this. Also, the phone staff was a little combative, and kept speaking over me when I tried to explain my disappointment. I was offered no sympathy and no reassurance that Envision would contact the billing department to make it right. This is completely unacceptable and is going to be fixed, eventually. However, I will never return to any Envision Eye care as a patient again.

The doctor was very understanding of my double vision and the reality that it can't be corrected. I didn't feel rushed or ignored, but heard and treated kindly. Can't wait to get my new contact lenses.