Reviews

I have been a customer of Pearl Vision for about 20 years. I have loved this office and the staff for the past 7 years. The gentleman and lady that helps with picking glasses and sizing were great as usual. The doctor was friendly. While picking up my glasses my husband had his appointment and the Tech even though we filled out the paperwork for no extra unnecessary tests and costs told my husband that he could pay $30 and not have to be dilated which is a lie because i have horrible eyes and don’t get dilated as I’m allergic. My husband is new to wearing glasses, no health issues or past family issues. When I heard at checkout this was fine I said we elected for no extra testing the eye tech just kept talking to him and I said wait we filled out to not do extra testing he still didn’t talk to me and o said this will never be done again and he then said snarky to my husband now we have the image so next year when u have it done we can compare. There will be no next year if they don’t rectify and return the money tomorrow as I am the actual insured and will go to elsewhere. He has a slight script and his cost only like $100 after insurance and mine which they will lose also cost around 500-1000 if I get two pairs and sunglasses. Sad the kid tech thinking he is a show off will lose them a customer. If they don’t I’m going to also ask about returning my $700 glasses, cancel his, move my son somewhere else for his in 3 weeks so they lose another $500-$600 as he gets a pair of sunglasses, and then tell my daughter and her husband to move. If they would of said we think there might be an issue and there are extra tests that need to be done which Pearl doesn’t even treat I would of made my husband an ophthalmologist appointment for them to run tests as that is covered under our medical. I am very upset that I have trusted this place and a young kid trying to make a sales goal will make me want to leave.

He is a very experienced Eye doctor with a well run office perit I had very little waiting time.

Excellent care and friendly staff.

The lady named KAREN super rude on the phone no wonder her name is KAREN . I don’t recommend this place . Phone skills terrible.

Glasses were made wrong. I was told the prescription was right even after bringing them back and checking. Said I still couldn’t see clearly but took their word and thought it was my eyes. Finally came time for my appointment check up with my Optomologist at the cleveland clinic and found out the glasses were definitely made wrong. Now Im out over $200 for gasses I can’t see clearly out of.

I met Angela at the Bj's Optical department. I was curious about how BJ's pricing compared to stand alone Eye Glass stores. I also have vision insurance so I really didn't expect my curiousity to bear any fruit. … More

Angela was amazing. First time getting glasses ever. She explained everything in a couple of minutes. Got my glasses and I was on my way. Thanks Angela

Would highly recommend to anyone! The staff and doctors are fantastic. I’ve been coming here for a couple years now and can’t imagine going elsewhere. Always a great selection of glasses. Make your appointment today if you want to go somewhere with wonderful customer service and a knowledgeable staff!

@john Ophals I personally love the idea that the doors are locked. It makes perfect sense considering all the beautiful eyewear they carry. I felt it offered a personal uninterrupted experience! Their staff has always been nice and professional!

Rude staff. Doors locked for know reason like we r still in lockdown. I switched to infinity eye in twinsburg. Don’t come here

I love the transparency of Dr. Robinson. I asked him some questions and he was honest. I wish I still lived in the area, otherwise I would still be going. It felt very comfortable there and not super sterile feeling and dry. I felt like Dr. Robinson cares and I am not just a number. I definitely recommend.