Reviews

I would highly recommend this location for both your eye exams with Dr. Carrie and picking out the latest styles of eyewear with Sara. It’s been a few years (eh hem, 10) since I’ve consulted a professional for a proper frame and lens fitting and I walked away thrilled with the TWO pairs Sara helped me find. I’ve already recommended my grandfather and neighbors because the personalize experience was 100% worth it.

Dr. Monica Lai gave me a thorough eye exam and showed me the things she looks for when evaluating a patient’s ocular health. She is very friendly and it is obvious she cares about her patients. In addition, the staff out front were nice and helped me pick out a pair of frames that suited my face the best.

She has very poor patient encounters. When I got there, OD student did all the tests. She never bother to reevaluate all the rest that done by OD student. I wasted 2 hrs there for nothing. She is not even prescribed me anything. Poor communication abilities, she didn't discuss my problem however later I had to find it out by reading my chart. How could they claim themselves a doctor but don't know how to act like one? please do not go to her.

I showed up to my 9am appointment and waited. 30 minutes past and I asked when I was getting in and they said shortly...I told the lady at the desk I had another appointment to go to and that I didn't want to be late. 45 minutes past, I still didn't get in and I asked what was going on. They said they had a tough patient and that they didn't know when I would get it. If I didn't ask, they were going to let me sit & wait & not give me an update on when I would be seen or the option to leave and reschedule. I understanding waiting a little bit to been seen but not an hour. Learn to respect peoples time and schedules. I'm not retired and have nothing better to do and even then, that's not acceptable.

Very thorough exam!! Everyone was very nice and adhered properly to protocol. I will be returning again! Thank you all so much! ❤

Very kind manner. Very thorough and didn’t rush my appointment. Answered all questions in layman’s terms. Definitely have my new doctor

Extremely pleased with how friendly and thorough Dr. Carrie is. I will definitely be recommending my family and friends to visit this location for all future exams!

Dr. Jennifer Plug is such a compassionate provider. She took care of all my concerns, and genuinely made sure I felt comfortable. I highly recommend!

This was one of the best eye exams I’ve had in a while. They got me in quickly, they also helped me find the glasses I really like and I look forward to going back in the future. Also Sara Campbell was awesome.

Was able to find a pair of lenses that fit my face nicely. The store manager Elizabeth was fantastic. She assisted me with my frames. And the time frame on receiving them was quickly. Thanks Westlake office I will return.

The best!! Christina is knowledgable, professional, and very gracious. She helped me find exactly what I needed for daily use lenses, office lenses, and sunglasses all of which fit perfectly, look great, and enhance my vision to meet my needs. Great experience and highly recommend!