Reviews

My review is based on the last few years of service received from Pacific Eye Lompoc Office, the Surgery Center and specifically Dr. Sherman and the staff in the Lompoc Office and the Surgery Center. This prior service has always been … More

Soooo Larissa is AMAZING!!! She is great at her job. I am SUPER indecisive. She was patient and extremely helpful. She was great at selecting frames that fit my face. I'm excited and counting down the days to go back and pick up my glasses. Dr. Kwick was also great. He answered my questions and explained everything. He corrected my prescription. This place has great customer service, I'd highly recommend.

I have been going to Dr Silver for many years and he is the best! Very caring, calm and knowledgeable.

My honest and overall New Patient experience: Yesterday, I called and asked about insurance, which they are in network with and I was able to get an appointment today! When I arrived I noticed the reception area was really hollow and quiet and I could hear everything everyone said and that alarmed me a little due to people giving their personal information. I had to speak in order to be spoken to to the receptionist, she seemed very stressed, but overall she was nice to me. While filling out paperwork, I noted there was a page about privacy practice acknowledgement, but I hadn’t received any so I alerted the receptionist and told her I would not be signing until I was given that documentation. It took 40 mins from the time I checked in to the time I was called back. My tech seemed unknowledgeable so I assume she was new. She wasn’t very informative, nor did she describe things step by step or give me a heads up on what she was about to do or anything. I gave her a contact case with my old info on it, explaining that I’m pretty sure my prescription hadn’t changed and she eventually brought a stronger prescription in to which I tried in, but a veteran tech came in to help and eventually got the correct strength. The newer tech brought in a contact lens consent form that they wanted me to sign, but there were blanks that the office should’ve filled in and I asked what went in the blanks to which she replied, “I don’t normally do this, she just told me to get you to sign it” I told her I would not be signing anything to acknowledge I understood until it was completely filled out. She left and came back and said “she just told me to get you to sign it, it not a big deal” I repeated myself and explained I need someone from the office to fill the blanks in or I will not be signing. She came back with the items filled in. After my eyes were dilated, I was sat back in the reception area for 15 more minutes to which I was called back to wait on the doctor. When he came in, he asked about where I’d been seen last and if I’d been seen by an ophthalmologist and I said yes but he quickly corrected me when I told him my previous doctors name and said “that’s an optometrist, it’s not the same” He proceeded to tell me he didn’t like writing scripts for contacts for my strength since it wasn’t that bad and I told him I get headaches from glasses and have been using the same contacts for many years. He strongly suggested I use some brand I’ve never heard when I told him exactly what I wanted and he refused to write the script for the type of contacts I use and wrote the one he preferred and told me to try those for 2 weeks and sent me to the front desk and told the receptionist the same thing. I told the receptionist my issue with the RX and she gave me the copy and said to just order them online. I got home, ordered them online from a popular mail service and there is a delay on my order due to him writing the brand he wanted me to try on the prescription. I’ve never written a review like this before, but my experience was awful and I will not return. I should’ve looked at the reviews on google before I went.

Worst experience ever. Came today for an eye exam at 3:00 and the receptionist goes “I couldn’t verify insurance” in a rude tone. She lacked customer service skills and looked upset as she didn’t want to be there. She wasn’t even helpful in getting insurance verified as we verified it over the phone. Would never come back to this eye doctor. We went across the street to Pearle Vision who had much better customer service.

Honestly the best eye exam I’ve ever had. Very knowledgeable, not rushed. Great for my kids and myself. Dr. Campbell was wonderful! Highly recommend.

Wonderful doctor! She really cares about her patients, taking time to listen and explain. We’ve been to many specialists, and I always felt like they were in a rush, bit not Dr. Lin, she tried to look at the whole picture and it is so important for parents when you meet people like Dr. Lin and see that they really trying to help. I highly recommend her. She’s great.

5 stars isn’t enough for the Amazing service in the optical! Went in to get some sunglasses and they helped my mother with some frames and wow they are and look amazing! Diana the optician was incredibly knowledgeable about every thing and things went so fast and smooth with her! The prices and quality is amazing. I Definitely recommend ABC Optical! Ask for DIANA she is absolutely amazing and very nice. You need the best of the best go here! A+++++++++

I'm an established patient, but I had an urgent need for contact lenses. I was able to get in, spend quality time with Dr Phillips and leave with contacts that allowed me to read gauges while diving. Overall a great experience from a very helpful staff.

Literally saved me from one of the worst experiences of buying eyeglasses in my life!! Originally bought a pair from Stanton Optical that fell apart w/n a year!! They wouldn't honor my warranty and kept giving me the run around so I called America's best. They got me in fast and were professional and courtesy. I actually saw a real doctor (vs a teledoctor) and he was the sweetest and kindest. I will definitely be returning for all my future eye exams.