Reviews

I was in on 6/24/23 to get my glass. When I scheduled my appointment they said i was due and I ASKED if my insurance would cover my appointment and they said yes. Ordered 2 pair of glasses and contacts 600+ dollars and it was too soon for insurance to cover. Bought them anyhow. 7/15 still no glasses called and the manufacturer sent empty boxes? I asked why didnt someone call with an issue? She said they tried to call people you must have gotten missed. No anticipated date for delivery known. Hmmmmm

Had preset 3 appointments for myself my wife and my son. Walked in and received absolutely zero greeting, no hello’s no welcome, nothing. Optician was working the front counter chaged computers twice mumbling about computer issues. Not welcoming whatsoever. Walked out even before the exam, place felt cold, not great environment at all there were 3 other employees none were welcoming at all! We are now in LensCrafters, and the experience is night and day! Welcoming, friendly and took us right in.

Customer service is horrible , was told I couldn’t get my last prescription due to HIPAA law as if I wasn’t the patient and had all my information to verify I was the patient. Woman was very rude and hung up in my face

I have been getting my glasses from 20/20 Westside Eyecare for almost 10 years. Dr. Kraden is hilarious and has great conversation. I have never had an issue with any of my RXs. Ken, helped with the frames and lenses, is very knowledgeable and thorough. My glasses fit perfectly and i can see!!!! 🤓 I definitely recommend to family and friends.

Doctor is good but nurse customer service I have ever had in my life..... Will NEVER go here again.she said you’re INDEPENDENT HEALTH insurance covers it for that.

Always professional. Mike is my go to to help with my glasses. He was so kind when I fell and broke my frames. He made suggestions and had them changed out the next day. He is a valued employee and person

My family has been going to ECP for a very long time and have always been so thoughtful and caring. But unfortunately, the past few times I have been there, it was not the same. The customer service I received from the receptionist was not great at all. They were very cold and not welcoming. I was put on hold for 20 minutes so I hung up and called again and someone answered right away, therefore they forgot about me. I told the receptionist I was in his for that long but never apologized, they just gave me the silent treatment. I love the eye care facility but not sure if I want my family going there any longer if this keeps up. I hope it gets better. What a shame.

I have glaucoma that requires medication daily. For 3 years I have not been able to get a timely refill when my prescription runs out despite phone calls from my self and my pharmacy. The gap has been anywhere from a week to 10 days this episode... They blame this on Rite Aid, however I have no problem with medications from other physicians! I walk in today to chase down my medication and am met with the yearly shoulder shrug, excuses and 0 compassion. In fact, they apologize to the other customers (because I’m some sort of inconvenience to them and not their patient?) Where is my apology ? I’m youR patient you are not serving!

Professional , Clean , well stocked with stylish and comfortable frames,courteous and efficient . Terry and Cynthia are nice people as well.

Great customer service.